Brantford, Canada
177 Clarence St
N/A
+1 5197597196
In-store shopping
Got some new snow tires for my Impala here. Had a hard time finding the size for my car at a reasonable price. They not only found them, they ordered them in, had them the next day and installed them. Great guys to deal with. Very happy with the service here.
like
Don’t give this place your business. You want to do business with people who, when things go wrong, listen to feedback and make things right. I had tires installed here while travelling in the Brantford area. A few months later, when I had these tires removed at the end of the season, I was informed by the mechanics - and a secondary mechanic for a second opinion - that a piece had been damaged during the initial installation, which required a 300 repair. I was even told that it was a miracle I didn’t have problems, as the tire was not safely secured. When I called Five Star Auto to inform them of this, the manager I spoke with assumed that I was looking for financial reimbursement (I was not; they did not ask and had no interest in listening), refused to take any ownership of this or of their mechanics’ workmanship, and hung up on me. (I was being polite, speaking evenly, and using professional language. Hanging up on me was absolutely unjustified. Not being willing to learn from your customers’ feedback is a terrible business practice.) I don’t expect that everything goes perfectly when getting my car serviced. When mistakes are made, I do expect that I will be listened to, provided a proper explanation, and that steps will be taken to make sure this experience is not repeated. Not so with Five Star Auto. Just know that if you have a problem, Five Star Auto is hanging up.
I gave it 5 stars because they were friendly and fair. We found the van i wanted and they listend to my story of what happened and gave me a deal. They sold that day to someone else before i said yes. I was
I don't know who the guy was with the glasses but he seemed totally disinterested in selling the cars. We ended up just leaving without saying a word.
Extremely disappointed. Cars were all low quality and over priced.
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