Brantford, Canada
54 Oxford St
N/A
+1 5197593150
Went to get fence bords. Lady at the register confirmed they had plenty in stock and when i asked to place an order she went to the office. Came back with another employee and they asked if i have an account with them. When i said no they said they will not sell it to me. I asked why since they had the product and i was there to buy it. They said they keep lumber onky for \their customer\ contractors. I looked around and i was the only one in store with planty if products to buy and told you cant buy it. The store has a big signs Open to the public, i asked if they have some special mebership that is required to shop there and ghey said no. But yet again I am not allowed to buy tjete What kind of business does that. You hand pivk your customers? Why ? Was I buting too much or not enough? Do you get a cut from contractor do you sell things on the side ? BBB will be notified as well.
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Ken was amazing..A true leader in customer service and knowledge. Thank.you Ken and Turkstra. Well done
I needed to match a brand name siding on my shed as I had added a carport to it. The name brand was going to be a crazy price and their service was terrible in the past so I went to turkstra to see if they had an unfinished wood alternative that I could colour match with stain to match the shed. They were exceptionally helpful, found the perfect board for me and then cut all the boards to match the size of the brand name, including making me the batten. Everyone I dealt with there was helpful and kind, not something I find very often in a retail environment. If you need lumber or other materials I suggest you give them a try, you will be happy you did.
I had a floating deck designed out which was 21 ft x 16 ft and friends told me to get my wood at Turkstra Lumber in Brantford. I went in and met with Ken Leach and the two of us discussed the deck specifically focusing on which way my joists and deck boards would be running. My design would have forced me to purchase 24 ft deck boards and Ken spent about 40 minutes changing things for me to allow me to stay with standard 16 ft deck boards. I was totally impressed with everyone's friendliness and expertise and Ken spending 40 minutes of his valuable time helping me. The pricing was perfectly within our budget. Five evenings later, we finished building our deck and it is perfect! Also, a special thank you to Matt the delivery driver who managed to drop off the big load of wood at the end of our driveway! Do not hesitate to drop in and see these guys. They are awesome.
Wow. Back to the days of a real lumber yard-before the big-box home improvement stores came. Not everything is displayed, but if you ask, they likely have it. Great front desk and very reasonable prices.
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