Brea, United States
595 Tamarack Ave STE C
N/A
+17146720222
In a time of social distancing to the point where families are restricted from gathering together to honor and celebrate the life of a loved one. Many things come into play, such as how can we safely gather together to honor our loved one. Well, thanks to Robles Video, we were able to do just that. RV live streamed my mother's funeral and did a fantastic job. They were set up by the time we arrived. They were professional and helpful. They put together a high quality video, that allowed our friends and family to take part in the services. The owner, April Robles Patel was additionally helpful to one of our elderly guests who was having challenges with FB. April went above and beyond the call of duty to ensure my guest was able to get in and attend the service. Thanks RV and April, for helping unite us during this difficult time!!!
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April Robles Patel is unscrupulous, rude and greedy. She makes a killing from COVID by keeping all of the advance payments collected from customers (in our case, it was close to 70% of her total charges) whose events had to be canceled due to the pandemic. When we requested to return at least some of it, she threatened to 'go legal' to extract the balance 30% from us!. Attached screenshots speak for themselves:
WORST CUSTOMER SERVICE EVER!!! Before booking, you should know that April will be your best friend but after your event she will loose all interest in you! Especially if you have any questions or concerns about the finished product or LACK THEREOF!!! Forget customer is always right, the customer can’t even express concerns because April (not even being at the event) will not only let you finish your sentence but will come up with every lame excuse in the book to defend her amateur videographer. Save your money and time and book someone else to capture those special occasions and precious moments in your life! Because not only will they not be captured properly by Robles but you will deal with the most unprofessional person in charge!
I used Robles video for my wedding in July of 2007. They claimed to have HD quality video at the time and that was the big driver for using them and paying the extra fee for HD. I had to buy the original tapes at 200 dollars and then they charged me to do our after reception interview. Robles took 5 months to deliver a sub par quality video, when we were viewing it we noticed that they stopped recording during my wedding vows and started up a few seconds later. Initially they said they had to do it to change tapes, but later told us they accidentally hit the power button. Instead of their experienced videographer Scott, we got a student who showed up 20 minutes late, this is time Robles would not refund us for because \He was in traffic.\ We demanded they fix the video, it took another 4 months to get updated copies. The editing quality looks as if they used iMovie to do the production. They asked for a lot of pictures for a montage and we sent them more then they asked for so they would have options, the lowest quality picture was 2048x1583. Now that Blu Ray is a dominate HD disk I decided to get our wedding video onto HD. Turns out they encoded it 480 on the tape so it is barely HD quality. Also the pictures look terrible on a large screen, once on a Dual Layer DVD (Didn't need Blu Ray because it is so small), the picture quality is a little pixelated on my montage. So really I did not get what I was promised. Moral of the story is get all the details in writing. Robles will do everything they can to charge extra, they will lie to you and hope you forget. When you bring issues to their attention they are arrogant and tell you that it cannot be avoided. It can be, don't use Robles.
Could be more courteous.
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