Brentwood Bay, Canada
7161 W Saanich Rd
N/A
+1 2506520008
Toilets
Wheelchair-accessible toilet
The receptionists at this location are not friendly. They have a large chip on their shoulder, they have no concept of customer service. It's too bad because the dentist and his assistant are friendly, supportive, and good with children. The negative comments in this forum ring true for me. Seems like they don't treat people equally, NOT RECOMMENDED, to many inconsistencies. Lack of parking, little to nothing to do in the immediate area.
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Amazing service, friendly faces, and love to listen to any of your questions and concerns
My kids have been going to this dentist for years. We missed one appointment this year (and had missed some many years prior) and without warning, the day of my daughters appointment, they inform me that they wont see her anymore because we missed too many appointments. There was no warning or even contact to let us know beforehand that the appointment had been cancelled. They were also careless and unapologetic in their explanation. This is no way to conduct business. At the very least, they need to communicate this policy with more tact and consider each patient's situation separately instead of applying this policy blindly to everyone. I can see if I missed a ton of appointments on a regular basis but as I said, its been years except for the one from last week.
Very pleasant to deal with, polite staff and great dentist. Willing to work with you, where a lot of times others won’t!!! Daughter isn’t scared to go to the dentist
Absolutely absurd service. They have refused to treat my son saying we had two no shows. I know we had one no show we had never had any contact with them regarding any further appointments after the original no show. My wife tried to contact the office regarding the supposed second no show and they wouldn’t even acknowledge her.
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