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Petals N Buds Brentwood Bay Florist

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Brentwood Bay, Canada

saanichflorist.com
Florist

Petals N Buds Brentwood Bay Florist Reviews | Rating 3.4 out of 5 stars (4 reviews)

Petals N Buds Brentwood Bay Florist is located in Brentwood Bay, Canada on 7175 W Saanich Rd. Petals N Buds Brentwood Bay Florist is rated 3.4 out of 5 in the category florist in Canada.

Address

7175 W Saanich Rd

Phone

+1 7783512772

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

...
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bob boberton

I ordered flowers from here for a friends wedding and they were absolutely stunning, fresh and perfect for our dear friend. She will be so ecstatic when we décor the room even though we cant invite a large group. She gets her dream wedding, virtually. We are decorating the hall and church like there would be a million people and streaming it so all her friends and family can take part. We have cheese boxes going out to every guest and we expect them to eat this during live stream as we all try out this new way of weddings. Tara from Petals n Buds has been helping us get the whole thing organized and I cant say more about how kind and creative she is. We highly recommend you contact her when you want to get your own new ideas off the ground. Thank you Petals n Buds for helping us design the most fantastical virtual wedding ever.

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Mary Kozak

My sister ordered the gift basket shown in the first picture, as a Christmas gift for me. It was supposed to be delivered on Dec.22. The items in picture 2 are what actually arrived in the gift bag shown in picture 3. These arrived at 6:30 pm on Christmas Day. My sister paid 112. for what she ordered. What I received looked like dollar store items and couldn’t be worth more than 20. In total. Unbelievable!! So upset that they would rip by sister off, when she was being so kind. They said, that if I return the items delivered to me, to the Saanich store, I can choose plants or flowers to the value of what my sister ordered. Why should I have to do a 25 min. drive to make a return. They should deliver what my sister ordered and then pick up the garbage they delivered on Christmas Day. Plants are no good to me as my cats destroy them.

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Sarah Cannon

There seems to be a common trend..... horrible customer service and NO DELIVERY!! I called on Friday to place an order for sympathy flowers for my sister to be delivered the following day. Saturday night comes around and still not response from my sister, so I have to ruin the surprise and asked if she received them.. she did not. Called and left a voicemail, no response the following day, I have called multiple times DAILY and sent multiple emails... it has now been 4 days and no one has reached out to me. I have NEVER left a bad review for a company but I am so beyond choked with this horrible service, I did not want someone else to have a special occasion ruined for them. I have tried countless times in every way to get in contact with someone at this business and NOTHING! Currently on the phone with my credit card company to dispute my 100 charge. I was a florist for years, working private events and at a retail floral shop, I understand how busy the holidays can be, but completely unacceptable to IGNORE mistakes and to ruin special moments.

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paulmj

I wish there was a zero star rating because one is too much! Was out of town for my wife’s birthday and I relied on these people They took my money happily enough but DID NOT DELIVER ! I called many times and no answer, sure enough the messages were full( probably by more upset customers) Finally was graced with an answer and told they don’t guarantee delivery!! What!! I spent over 200 to try to make a day special for someone I care about ! And you don’t guarantee a delivery!?! I wish I read reviews about this place before I tried to support a local shop and make up for the fact I was out of town on my wife’s birthday I can’t stress this enough! Support businesses who actually care enough to put in a effort It’s a 2 MINUTE DRIVE to where the flowers had to be delivered!! I want my money back !! I’ll be sure to update about how they try to fix this mess or If I get a refund Update *** Thanks for the response I did have to go in to the shop and ask for refund It was given I was more upset with the dismissal responses when I was inquiring about my order Told to tell my wife to “look outside “ Told it “was delivered “ And no apology when you guys finally figured it out Maybe don’t offer online services if you don’t know how to fulfill them

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