Brentwood, United States
8113 Moores Ln #2400
$
+1 6153090599
N/A
After trying a few different dry cleaning places in the Cool Springs area, I landed at New Brand. Love this place!! Staff member Gina is the best. SO friendly and helpful. Prices are reasonable and comparable to others in the area. Everything consistently comes back cleaned and pressed properly and in a timely manner. I also enjoy the perk of the covered drive up \drop off\ especially on a rainy or cold day. I highly recommend you give them a try!
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I DO NOT RECOMMEND THIS COMPANY. The worst service and customer service. I brought my son’s dress blue military uniform to be cleaned and have his new rank badges sewn on his jacket. I brought in on a Monday and was told all would be returned on Friday. My son has an honor guard funeral to serve in on Sunday in lower Alabama. 1. I was notified on Friday that the uniform would not be available for pick up until Saturday at 8 am. Also, notified the uniform jacket would not be cleaned because it didn’t get picked up to go to cleaning after the patches were sewn on. 2. I arrive to pick up Saturday at 815 am. The badges are sewn on jacket upside down...Meaning the eagles are UPSIDE DOWN. How unpatriotic and lack of detail by a company in the USA!!! No reasonable solution to correct this HUGE mistake was offered to have the jacket ready for my son’s departure at noon. 3. The pants and tie were cleaned but there was no shirt and apparently no record of a shirt ( other than my receipt which showed the number of items brought in). Thankfully the shirt was found in Columbia, TN and had to be driven to Brentwood which took over an hour. I left with a jacket that has patches disgracefully sewn upside down and not even cleaned! I did finally receive the clean white shirt after having to wait over an hour for it to arrive. And of course the pants and tie were in the store but a day after promised. All of these errors are unacceptable for a young soldier who is serving his country. This should have been handled and resolved by the company owners instead of the counter help who was just trying to work her shift.
Nice staff, GREAT price.
I have been using this location for years, but lately the service has really gone downhill. It should be a real red flag that prices aren’t clearly posted all over the place or offered up front. I dropped off my daughter’s dress (child size 10) with beads on it and was charged 60 at pickup. No warning when I dropped it off, no hey this looks complicated, etc just a ready date. I told the worker who gave it to me to please always tell people up front the prices, she shrugged and said “whatever.” Really classy! Never going back after this absurd bait and switch price gouging.
I have come by twice now around 1:30 on a Saturday. They say they close at 2pm. Both times, the door has been locked and no one was inside when I came by. Either adjust your hours and close earlier or stay open until 2pm. It is very frustrating because I structure my day around getting there before closing.
Deli
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