Brighton, United States
800 N Old US 23
N/A
+1 8106329503
Very unethical business at the Brighton location. With obvious manufacturing defects on the majority of Coronado Mountain Ledge they delivered, Stone Pro was totally unwilling to advocate on my behalf for replacement. When I brought samples in and the manager was explaining to me that he saw nothing wrong he reminded me of Bagdad Bob denying the obvious. For those too young, or old like me who find some things hard to remember, Bagdad Bob was Sadam Hussein’s propagandist who insisted on live TV that no American tanks had entered Baghdad at the same time the tanks were virtually at his doorstep. It’s a mystery to me why they won't advocate for the customer but if you get a shipment of bad product, you’re stuck with it. P.S. Funny story; once it was clear that the manager was unwilling to reason I asked if he had ever read his Google reviews. He responded “you can’t control what people write about you on Google”. He said this to the guy he was actively cheating! Funny. I have to strongly disagree with the bad reviews of the staff. I found them to be very courteous, friendly, responsive and helpful. I would just advise them to find work with an ethical company. I think working there ‘stuck on the front lines’ must really drain your sense of humanity.
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Nice people and fast unloaded
Absolutely the best service I’ve ever had! Girls up front are extremely helpful and nice! Will continue supporting this business for sure!
Absolutely no interest in working with homeowners. the girls up front couldn't have any less interest in trying to help us. They have no clue what's in stock and what's not. No one should support businesses like this one
By far the best experience I’ve had in this crazy house owning adventure. The staff at stone pro is so helpful and courteous, they were able to answer all of our questions and we left with the perfect stone for our home. I love that they have such a wide range of stone for you to choose from and see in person. We would recommend this place to anyone looking for stone!
Great Selection! Cierra in the front office was very pleasant and helpful. They do have a strict no return policy but have a lot of stones in stock so if you need more you can get it fast.
Had the very best experience picking out our new stone for our fireplace.. Heather was exceptional and made our choices so easy.... Thank you ....
Very unprofessional manager in the Brighton location was more interested in his lunch than a repeat customer. After purchasing a small order of stone, once I opened both boxes, I discovered they were mostly all within 2 colors (it is hard to get a good blend of stone color variety with a small order.) I was aware I could not return my order, but as I had been informed I could not open the boxes prior to ordering, once I brought the stone home, realized I would need more to achieve the diversity I was looking for. When the manager came out to help me, it was obvious he could care less about assisting me, and continued to interrupt me and repeat "they didn't take anything back", even though I was not interested in doing that and had never asked about it. After several attempts to ask a question (how many more boxes should I purchase to achieve a good diversity of product color/pattern) and constant interruptions again, I walked out. Beware unless you are a mason contractor they really don't care if you are a satisfied customer or not.
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