Bristol, United Kingdom
1 Bath Rd, Brislington
$$$
+44 3330044444
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
I ordered my items in November. Website still says my order is due on 14th December and it is now the 19th. I also got an email to review my order, which I never got! So it’s showing as delivered in their systems. I contacted customer service to no avail, and then I tried to post a review about my inexistent order on their website. They just told me my review cannot be posted as it doesn’t meet guidelines. I am appalled, never again .... Still waiting for my order of over 50 nearly a month later with no intention for providing me with at least some updates...
like
Plenty of room. Not crowded. Helpful staff.
Awful. Staff need training on customer service. Family of 4 no masks at til no one stopped them. Rude obnoxious woman on the till had mask on her chin ?! No screens. Felt safer in a cage full of tigers. Dont come here if you want COVID
Love this store. Great value and quality clothing for all the family 0 - 99! There is also great homewares dept as well as suit cases. Always worth a visit
Bad experience today dropping off a DPD parcel just before 12pm. The person on the till claimed that my parcel was too big - despite the fact that I'd entered the measurements and weight, paid online, and chose Matalan as the drop-off. She thought the DPD tape measure had to go all the way around the box but wasn't sure. Her colleague thought it only needed to go round two sides. She was advised to \go with what you know\ by her colleague, so she turned us away and told us to go somewhere else. No attempt at helping us, and no attempt to clarify the situation with DPD. When I got home, I contacted DPD and they apologised and said the store should have accepted it. I know Matalan is a clothes store primarily but if they also make money from parcels they should provide better service than this.
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