Bristol, United States
15022 Lee Hwy.
N/A
+18444076468
We are so happy with the broadband internet! It’s so fast and the app is very user friendly! Definitely recommend
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Why can’t I have someone come out to me parents house and set up dual internet connections? An A and B connection. We have called 4 times to have that done. For some reason the order to the techs never go through. Idk why. My parents don’t know why. We upped the internet speed also and was told our routers were incompatible. They would provide the routers, which they did and then we were told that our previous routers were compatible. It’s like the workers here just want to argue over every little thing. Is this place not as professional as it’s supposed to be? Why must we have multiple visits for simple things? Why can’t we just have the service we ordered the first time? Why can’t someone just come in and do the service requested the first time. Why can’t the correct orders be placed the first time?
I contacted them to ask about availability. They said that all was good and set a date for installation. I paid the first part of the fee and waited for installation day. That was yesterday. When they didn't show up, I called was told that I couldn't get it because they didn't have a free fiber optic cable in my area. All of them were being used. I believe that they should have known that. It would have saved a lot of time and trouble for everyone.
I had the internet service for about a day and it works very well so far. I do have to say the professionalism and people skills of my technician JEREMY was outstanding. This man was respectful, through, answered all my questions, friendly, and fast.! Just about everything you expected for perfect customer service!
Horrible... absolutely horrible internet provider.. overpriced internet which works sometimes.. rude, disrespectful, customer service representatives.. pitiful customer support.. in my opinion, this company should be tried and convicted of stealing from customers sorta speak.. AVOID.. AVOID doing business with this cheap non caring internet provider.. TRIPLE, TRIPLE, TRIPLE, TRIPLE thumbs down to this Commonwealth-Attitude Internet Provider.. I’ll say it again horrible.. please just advise, don’t learn the hard way.. take have less stress about internet.. do business with someone who appreciates customers..
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