Brockville, Canada
15 Jessie St
N/A
+1 6133423462
Have been getting my supplies for my boat here for the last two years and still can't get over the great service. I've ordered parts and always get a call back when supplies come in. Very polite and helpful. Will always be my go to marine supply store, even though it's a 45 min drive to get there.
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We rented seadoos here. They were in great shape and the friendly staff gave us easy to follow instructions for using them (it was our first time). The whole rental process was painless and we had a fantastic time on the water! This has to be one of the best places to rent in Ontario, both because of the great service and the awesome waterway.
Edit in response to the owner’s message: My father, not brother, does not share the same name as I do. There is no way you could have possibly known that he was my dad and with that, discredits your entire point with this situation. On the message your employee left on my phone, she admitted to you having known that the boat had been damaged the day before. You told her not to call and warn us prior to leaving Montreal. She called at 11 am when we were just getting into Brockville (reservation started at 10am) to tell us the boat wasn’t available anymore. This is the issue. Your refusal to apologize or offer any solution except giving us a 2 person boat when we were 4 with our camping gear does not count, and you know it. Secondly, the problem last year was that a 4 person boat had 2 people in it and a 40 lbs dog (How is that overloaded?). It then broke down in the middle of the river. Don’t bring my dad into this when the whole issue was you cancelling the reservation after the start time and you not telling us the day before that the boat was damaged. You had offered him credit for the situation last year and refused to honour it, costing my dad money. Of course he was annoyed with your refusal to help in the TWO times you ruined his vacations. Don’t you worry about us coming back, I would never waste my time and money like this. I will continue telling everyone how horribly you manage your business and your refusal to assume any accountability or basic decent customer service. Good luck with your business. They cancelled my reservation an hour into when my reservation started, after I was just getting into Brockville from a 2 hour road trip. No compensation offered for the wasted time, gas and campground that I won’t be able to get to without a boat.
We planned a camping boat trip for months in advanced and drove all the way from Montreal ready for the weekend. We arrived 1 hour after the reservation was due to find out that the boat has been broken since the day before and that our cancellation is effectively cancelled. Why couldn't they call the night before so we don't do the 2 hour drive? They offered no resolution and no compensation. These people do not know how to run a business. STAY AWAY LIKE THE PLAGUE. Do not give this incompetent business your money.
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