Brooklyn, United States
317 Flatbush Ave Ground Floor
N/A
+1 7187680293
This was the best experience ever! I have a 4 month old Maltese and they were so patient and kind and super professional. They advised me on what the best haircut would be and made sure he was super comfortable. They let me know it would be 2-4 hours and it took about 4 hours no complaints because this was his first haircut, I will definitely be back for another visit.
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They were able to accommodate us as a walk-in & the 2-4 hour window for pick-up was typical of most other places. They were done in 2 hours & I was shocked! The groomer called me beforehand to get some clarity on the cut I wanted & to give her professional opinion about the whiskers. I appreciated that since this was my first time visiting the business. The young lady at the front desk was kind & went back to confirm when I asked if that was my dog who was barking insanely. You always know your fur baby's cry. She was freaking out being in a brand new place, but she was fine when I picked her up and she looked too cute! I love the work they did and that my instructions for her tail were followed.
DO NOT BRING YOUR AUSSIE HERE We brought our toy Aussie here twice, the first time had a great experience - she was done and looked great in under two hours. The second time, they took a full FOUR hours to groom our SEVEN POUND toy dog. They cut all of her hair so she looks like a Pomeranian, despite the fact that I was VERY clear with the receptionist asking if they had groomed an Aussie before and telling them I did not want a haircut, just a bath and nails. I was told “okay, no worries” several times. Our dog was taking so long that I called after 3 hours to check on her to which I was told it would be another 30-40 minutes and they would “give me a call.” An HOUR later the receptionist calls me and says “Are you almost here? We’re waiting.” I was in the car outside - waiting for a call as you are not allowed to wait inside. How frustrating. After picking our dog up and instantly noticing the substantial haircut, I spoke to the owner on the phone. The owner was apologetic and courteous, but obviously cannot change what happened. The icing on the cake however was the very passive aggressive receptionist - who, on our way out, said “I hope you enjoyed our business, have a great night!” Not once did she act apologetic or at least understanding of the terrible miscommunication and grooming. Absolutely do not recommend and will not be back.
I took my puppy Capri for her first haircut and we had a wonderful experience. The customer service was just as amazing as her haircut. My mom try to trim her face area herself and messed it up. Brooklyn pet spa took their time making her coat even and fluffy. Plus she smelled amazing from the time I picked her up. Everyone stopped to play with her after I picked her up. It was my first time leaving her with anyone and she seemed happier then when I dropped her off. I will definitely return for any future grooming.
Amazing customer service! I was able to get my dog Georgie in extremely quickly, they did an incredible job on her hand stripping grooming, as she is a wire hair terrier and needs special services. Brooklyn Pet Spa were so accommodating and even called us to let us know they would leave her hair a little longer than we originally asked because its still puppy hair, it's this attention to detail and great customer service that will have us returning! Prices are appropriate for the services, you get what you pay for (quality) !
It was a great experience. I took my 8months Goldendoodle there for his first cut ever and he loved it, he came back happier and I was very please with the way they attend to their customers. It was a bit pricey but you do get what you pay for so very satisfy with their service. Will definitely recommend this place to anyone.
Amazing work on both my visits! First visit with my mini labradoodle was a success, so this will be my go to:) Customer service is unmatched. They are very attentive and take time to understand your wishes.
Today was the first Time that I ever used Brooklyn dog spa services. I was a little hesitant about going to this place because I strongly had another place In mind. After the stellar customer service that I received when I called to get information for my dog, I couldn’t resist giving this place a try. I knew that I was looking for 5 star groomer here in New York and felt like they just may come close to my expectations. When I tell you these people exceeded my expectations, they truly did in every way!!! Wonderfulllll customer service, perfect work and the cost was affordable... I give them 100 stars and more for their awesome work!!! I am looking forward to bringing my pup back in 2 months for more GREAT treatment. Thanks for being amazing & our new groomer. We loveeeee Brooklyn dog spa!!!
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