Broussard, United States
1221 Albertson Pkwy Ste C
N/A
+1 3378390091
Prices were extremely high due to supply and demand after a hurricane, which is sad and ridiculous. I called and booked over the phone. Reservation was setup for 7:30am. When I arrived the sign on the door said open at 8:00. So I waited 30 minutes to find out the car wasn’t ready and had to wait another 25 minutes for them to “clean it”. When I got the car it was still dirty and had very obviously been smoked in. It also had a low tire and expired registration. If I can help it, this was my last enterprise rental.
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Got the best car I ever had!!
Kaitlyn is always super helpful and friendly. Update, the helpfulness was short-lived. As a corporate customer that places reservations several weeks in advance, you would expect to have a vehicle each time you come to pick up. Very frustrating when you come at the end of the day and there is no vehicle and you have not received a call (more than 1hour before end of day) that there will be no vehicles. Being unable to report to work the next day as a corporate customer with a corporate account renting several times per month and not having a vehicle available is unacceptable. I will be reporting this issue. Tired of the excuses.
I attempted to return my rental cart this afternoon. There was only one person working at the time I arrived around 2:40 pm or so. The person who was working walked to the car, took the keys and I stated that I needed a ride home, he responded that I would have to wait. The wait was over an hour and he asked me to come back around 4-4:30 when he would have additional help. I decided to call an Uber instead and needed to get home. I stated that I would leave my items in the car and he responded that he would leave the car unlocked. When we went back inside, he asked me if I wanted to pay for the "missing gas" and I told him that I prepaid for it at pick up. I asked if that was not noted on my account. He then said that he would look. Shouldn't this have been done prior to asking me how I was going to pay for it? When the uber arrived, I walked outside and low and behold, the car was locked. This caused me to have to walk back into the building and ask for the car to be unlocked. tons of walking back and forth, horrible customer service, and honestly, he could have cared less that I had to walk back into the building to ask him to unlock the doors that he said he would leave unlocked. I am so tired of poor customer service, I am sure my money could be better spent elsewhere.
Took three days to get a car. Do not trust that you will have a car when you make a reservation. CALL TO CONFIRM. Other than that, the staff was friendly. Enterprise does not have enough inventory in Lafayette. This is a consistent issue.
horrible service. didn't even get the guys name really dont care just want to warn people he is very incompetent & clearly didnt know what he was doing.
Service is great, vehicles are well equipped and clean,I never thought I would get a vehicle like this, Audi quad4,excellent vehicle, I really enjoyed it
Great service
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