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Browns

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London, United Kingdom

brownsfashion.com
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Browns Reviews | Rating 4.1 out of 5 stars (8 reviews)

Browns is located in London, United Kingdom on 39 Brook St, Mayfair. Browns is rated 4.1 out of 5 in the category designer clothing storeclothing storedress storejewelry storemen's clothing storerestaurantshoe storewomen's clothing store in United Kingdom.

Address

39 Brook St, Mayfair

Price range

$

Phone

+44 2075140016

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

No wheelchair-accessible car park

Open hours

...
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Susan Thorkildsen

Bought a Valentino garavani Rockstud bag through them. Later checked the receipt and written ORIGIN OF COUNTRY- CHINA. I contacted Valentino. They said all their bags are made in Italy. Contacted Browns who made light of my concern. Contacted Trading Standards. Browns refused to respond to Trading Standards . Avoid Browns of Mayfair. A front for selling fake designer goods. Dont get caught like I did. AVOID THIS STORE

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Matthew Lakin

Browns Fashion are owned by Farfetch and this is the 2nd time i've ordered from them. My first order was some balenciaga track trainers that when received were missing the spare laces and also the sole was covered in dirt. No one is perfect so I returned them and put it down to a bad experience. Farfetch also gave me a voucher for free delivery on my next order saying that it would be a perfect experience. Today I have discovered the definition of a perfect experience from browns/farfetch as I received the phone case I ordered with the leather coming away from the plastic. Again it looked like it had been used, then returned in the hope that the next mug to receive it didn't notice. See picture to see part of the damage. In summary, I have had a 100% success rate of browns/farfetch providing a terrible service and I would plead with you all to spend a little bit extra and use somewhere like matchesfashion or mr porter. I've ordered far more from those places and never had a single problem. ORDER FROM BROWNS AT YOUR OWN RISK!

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M.S. Leveson

They do not refund delivery costs which is against the Consumer Contracts Regulations 2013 and unlawfully hold onto your money. Do not shop from them.

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kat copeland

I purchased a gucci bag as a gift for my son's 16th birthday, it arrived on time but to my disappointment came in a unbranded dust bag with no box.

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xin ai

Although I have not been to their boutique，I highly recommend thier online shop since they have really nice service！They do provide competitive sale discount and wrap my package very well. I also want to thank to thier stuff Emily M！I definitely will buy from Brownsfashion again！

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Conor Rice

Brutal customer service. Ordered sunglasses and completely wrong order came with the return form in gibberish writing, like seriously come on. On top of this customer service is non existent and haven’t gotten one reply to any email or message sent on social media. Never again!!

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Niss

This is a high end fashion store that my son wanted to visit whilst we were in London. It was a little daunting walking in with "security" in every room - it is a bit of a rabbit warren, but once we were in the section we wanted, the salesman could not have been more friendly or helpful. We would definitely be re-visiting again.

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Miss Review

Top class service, very friendly salesman and amazing service. I wanted to see a product that was not in store, the staff organised the good to be delivered within 1 day and the whole process went extremely smoothly. Highly recommend Browns and would definitely visit again.

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