Brussel, Belgium
City 2, Nieuwstraat 123/63
N/A
+32 28509403
DeliveryIn-store pick-upIn-store shopping
Gender-neutral toilets
No wheelchair-accessible car park
I got my new glasses at this store and I am very happy with them. The service was nice, helpful and professional. Everyone was speaking english. They gave me good advices on which frames suits me the best. This saved me a lot of time and confusion. I am suggesting this store to my friend and family. The overall experience was very good. High standards and excellent customers care.
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The worst ever. 1. I bought glasses and lenses. She said the date to pick them up and adopt lenses. I told her I can't come that day. She said that any day after that date and time is ok. When I went back one day after the designated day, the manager said that I came the wrong date and time and asked me to come back later. 2. Furthermore, They wrote "divers" in the invoice for lenses instead of lenses. So, the insurance company refused to refund it. I asked for changing the invoice because I bought lenses for real, the manager refused it. He said it is a package including lenses. I don't understand it. Whatever the package is, what I bought are lenses! It should be in the invoice.
Zero customer service. Doesnt even look at you, busy checking out other potential, more interesting customers. Felt like I was disturbing
As soon as I expressed the lenses were expensive, they immediately showed less interests in me. I felt I was almost kicked out.
Merci à toute l’équipe pour les conseils et le service; La jeune femme qui m’a conseillé a fait preuve de beaucoup de professionnalisme. J’ai apprécié que le le Patron s’assure en personne de ma satisfaction. Je vous recommande ce magasin et son excellent personnel.
Excellent magasin, équipe aux petits soins, j’ai changé une fois de boutique et je l’ai regretté ! Pour moi un des meilleurs magasin de la chaîne.
Personnel désagréable, me demande de payer juste pour ajuster mes lunettes alors que leur site assure que c’est un service gratuit. Je recommande le Pearle d’Etterbeek
Maandag ben ik lenzen gaan kopen in de winkel van de city 2 met mijn doktersvoorschrift. Spijtig genoeg kon ik met deze lenzen niet zien doordat mijn dokter zich vergist had. Een dag later ben ik terug naar de winkel gegaan en heeft de zaakvoerder me een nieuwe oogtest gedaan en heeft hij mij nieuwe lenzen gegeven. Ik ben hem heel dankbaar voor zijn hulp en zijn professionalisme
Deli
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