Bryan, United States
119 N Main St
N/A
+1 9797798548
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Assembly serviceRepair servicesService guarantee
Susan, do not lie. I never berated you. I called to see how my child's violin could get fixed, your employee was rude and gave me no options. I asked to not be charged and was glad to return the violin. When I was charged, I waited a few days and contacted you today - February 19, 2021. While trying to explain myself, you stopped and confirmed who I was. Not ONCE, did you apologize. So do not lie and say that I berated you and act as if you were trying to apologize to me. Truth is, this could have all been resolved on last Thursday when I originally called in asking for help. I could care less about your 26 years experience, because in this one moment, you did not provide the customer service that my daughter and I deserve. I will stand by what I have said and I will let other people know.
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The people there are great and they sell Aggieland Coffee and if you haven't already tried it you don't know what your missing. My favorite is Reveille. I drive all the way from Hempstead to get it. It's that good!
If I could give 0 stars, I would. The LACK of customer service received from the employees and then the \owner\, Susan was horrible. We had been renting our daughter's violin for almost two school years from this place. When a string was broken, I called for guidance. I received nothing except for an expectation that I drive an hour and a half to return the instrument and a half-hearted statement that they were not sure when they would come up to the school to pick up the instrument. I asked them not to charge me anymore, because my child would be returning the instrument to her orchestra class when school was back in session, and that we would go with a more local, reputable company. I was charged anyway. When I called back and spoke to the owner, she was rude and on the defense. I would never recommend this company to any parents and I will be contacting the school district as well. They should not allow companies that don't respect or value students and their families to offer a low quality product.
Bought a (new) trumpet , got a broken one. Didnt think the consumer could do anything about your fraudulence... but we can.
Good rentals for beginners at school and great customer service. Happy to shop local.
Deli
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