East Brisbane, Australia
3/39 Lytton Rd
N/A
+61733916444
Don’t use BTAC, very very disappointed in their service.
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Dealing with Btac was unprofessional
Submitted our taxes to Alan who didn’t bother responding to us for a week, then when I followed up I got an auto message that said they are closed for 3 weeks until January 6. Terrible customer service. Will be taking our business elsewhere. I suppose I should have realised it’d be like this when I had to follow up with him the very first time I contacted him too.
Diane has been my accountant at Btacs for 10 years. She is extremely knowledgeable, friendly and efficient. I keep working with btacs because they provide a good service at a reasonable price. I have pretty simple tax affairs but have also recommended businesses to Btacs who have been really happy with the service.
I switched accountant this year and was very lucky to come across Alan Liew and engaged him as my accountant. Alan is extremely personable, highly effective, strong attention to detail and very patient spending time to understand his client's needs. He also has great knowledge of this complicated and ever changing field. I have absolutely no hesitation in recommending Alan to any business or individuals who seeks a reliable and efficient accountant.
I found Alan and his team very thorough, efficient, cost effective and friendly. Any queries were responded to promptly. I will be using Alan for my next tax return and can highly recommend Btacs.
1 star service. Went in for three tax returns and was charged a ridiculous price. Then failed to get me to sign the appropriate documents and my return was sitting for 4 weeks in the office, with no contact made to me. Was only recognised as I called up to check the progress and was informed that no returns had been lodged. I was then still charged full price after not receiving a professional service they advertise and pride themselves on. Would not recommend and would not go back.
Very happy! Alan has helped me in lots of ways, as a new business owner I had lots of questions regarding GST, quoting, invoicing and BAS statements. Has also answered random tax questions I have emailed him during the year. Alan has proved to be a great tax return accountant and also provides very good business advice.
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