Buckner, United States
29906 E US Hwy 24
N/A
+18166503136
We purchased a 2018 Ford Escape SE with 16300 miles on it on 2-13-21. This is the 2nd vehicle we have purchased from Matt Ford in the last 15 months. The other is a 2017 Ford Escape S with 31500 miles on it. We really like both vehicles especially the 2018 SE. It is very responsive and runs and rides great! We worked with salesman Josh Graves both times and enjoyed the experience. We met him while looking at trucks for a future purchase and were impressed with his knowledge and advice. I have purchased 4 vehicles at Matt Ford prior to this back in the mid-late 80's and found they are still a great dealer with very good prices. I definitely recommend Matt Ford.
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I have a 2013 F-150 that I attempted to bring to this location twice. I spoke with two different service employees over the phone who said it would be about a week before they could even diagnosis anything. The second person I spoke with said they might be able to diagnosis it within a couple days and might be able to work on it depending on what was wrong with it. I didn’t see any issue with waiting a week or two. I attempted to drop off my truck at the service center at 4 p.m. when they told me they close at 5:30 p.m. but was told they also do night drop offs. Got to the service center and the gate to the property was shut and locked so couldn’t drop off my truck. Went back the next morning after calling to make sure they were open. Got to the service department and the lady, who was the first person I spoke with, said they wouldn’t even be able to diagnosis my truck for about a month. Definitely wouldn’t recommend even speaking with this location. Completely different stories from two different people and two separate trips to the location with nothing but wasted time. Wouldn’t even give half a star to them if I could.
Buying the car was an excellent experience, bought the premium warranty and was told they had loaner vehicles if the repair took more than a day. So now I have a car that won’t stay running and they have no loaners and can’t even look at the car for a week. I guess some will tell you all the right things to make sale.
Very friendly and helpful. Finally got an answer. Wasn't the answer that I wanted but appreciate what I was told. Thank you
I was asked to give a review of the service performed on my 17 Ford Edge. Our vision is blocked at night. The dealership changed the windshield after having the vehicle and test driving it in a rural area at night. That turned out not to be the problem. After research on line we found the headlights received a poor rating from IIHS and there are lots of complaints about the headlights on the Ford forum. It’s hard to understand that a service department wouldn’t know about this issue since it has been going on since 2013. It’s hard to understand why Ford wouldn’t do anything about the problem. The service department was friendly and kept us informed about the windshield order but totally uninformed about the ongoing headlight issue
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