Buffalo, United States
397 Louisiana St
N/A
+1 7168476610
Toilets
Wheelchair-accessible toilet
As others have noted, the logistics of being seen at this office are a nightmare. It's hard to get through on the phone, check-in is a bit wonky, and the 2-hour waits to be seen are real. HOWEVER, I put up with all of it because the care I receive from the Mercy Midwifery group is unparalleled. These midwives are amazing at prenatal care and I wouldn't want anyone else with me during delivery. All the comfort and care of a personal home birth environment but in a hospital setting.
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Very bad service. Had an appointment today and the Midwife I had or whatever she was is very rude and rushed me out of the office. I had a very concerning issue that she wanted nothing to do with just told me I would be fine and sent me on my way. I will be finding a new doctor and will never go here again or recommend this place to anyone.
Been trying to call for days, everytime you call they say they aren't in or in meetings and than when you can actually get through they don't answer. I was on the phone my whole lunch break to sit on hold. How are you suppose to get your kids into see them if they won't freaking answer. Don't go here obviously their patients aren't that important
Nurse Jane has attitude. Not alot of compassion. Very nasty when explaining I was sick and my husband was caring for me. She said well what's his reason for taking off work? I just told this woman I'm sick with covid! I'm definitely finding a new doctor immediately
I usually never had an issue with them before until now, some of the doctors there are very helpful and so are some of the ladys at the desk but when it comes to trying to make an appointment over the phone its ridiculous! First time I called I was waiting for one of there agents to answer and ended up leaving a voice message and when they called me back they told me to call again and schedule an appointment. I tried calling again slightly irritated and was on hold waiting yet again for another agent so I left another message to get a call back and instead of someone calling me its basically like they are ignoring these voice messages being left for them so it hit alittle after 3 till I decided to call again and I'm still waiting yet again for someone to answer. They should have good reasoning for this, its truly irritating especially when you dont have time to sit around waiting on someone to answer! Either find more workers to help manage the calls or find a more convenient way to make appointments! I have a baby to attend to, I dont have time for this !
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