Buffalo, United States
832 Walden Ave
N/A
+1 7163819046
Toilets
Wheelchair-accessible toilet
I don't know what type of care she offers, but as a doctor and a human knowing how to treat a scheduled new patient who needs help, she and her staff epically failed. She refused to see me because of my insurance. I have BCBS WNY Medicare Advantage, which she accepts. The office manager was called and incorrectly stated New York State billing procedures. I called BCBS WNY and they informed her and the police on speakerphone (because she called the police on me), that I have coverage and she should see me and she refused. I filed a grievance and the insurance rep did as well. Funny, the doctor didn't follow the law but called the police on me. The police officer did not understand why they were called. She either doesn't know the rules or I think does not agree with and makes her own rules. UNACCEPTABLE! By the way, I worked in medical billing and Social Services for 20 years of my career, both privately and publicly for New York State and Erie County.
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Don’t go here, don’t get a job here, avoid this place. I applied to be an admin assistant and received a nasty message saying I made her angry for sending in an application because it is outside of my field of work. I was told I was wasting her time and I was a jerk. What a vile and unprofessional person and place to work. AVOID DR. PONE.
One of my favorite Doctor’s. Very caring and really knows her profession. The office staff are great, little wait and no issues getting an appointment. Parking can sometimes be tricky and I wish the office was more centrally located but I would probably drive the next state over just to keep her as my doctor.
Dr. Pone is an amazing doctor that is not only thorough but very compassionate. After searching for a rheumatologist and impressed with her reviews I scheduled an appointment in 2018. So glad I did. She is kind and takes her time with you to get to the root problem. I never waited more then 5-10 minutes to be seen. She respects your time and never over-books. She allows you to make decisions in your care/medications and gives you any options she can to work with your diagnoses. And she doesn't stop trying to find the right treatment until your conditions are controlled. Thank you Dr. Pone for continuing to fight to help me manage my conditions. Her staff is friendly and helpful as well.
Dr. Pone is very informative and listens to what you say and feel. Also she allows you to help in your health decisions in meds and things to do to help you get better. She truly cares about her patients
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