Brandon, United Kingdom
9 Bury Rd
N/A
+44 1842812276
Toilets
Wheelchair-accessible entrance
The dentist I have seen in recent years, Francisca, is great - really friendly, puts you at ease, and offers sound advice. I feel like she has been completely open and honest with me and not given me advice based on making Bupa more money, but rather for the benefit of my teeth - so that's nice too. My only criticism is that some of the receptionists are a bit blunt and speak to you as if you have inconvenienced them (hence the one missing star) but I will be coming back because Francisca is great.
like
Brilliant service. Always do their best to squeeze you in when its urgent. Been hard to get an appointment lately though but understandable with covid
Been waiting for any sign of an appointment or help or even check up. I was supposed to get a root canal before quarantine and now they're reopen I still have to wait for them to get the \proper equipment\ even though other dental surgeries, 111, 999 and the hospital have told me they all have the equipment and if my dentist is open, so do they. I was supposed to get a call today so I cancelled all my plans and sat at home and waited. And waited. And waited some more. I waited until about 30-40 minutes before they closed, called them up and it wasn't even going to voicemail, they let it ring until it hung up, this happened over and over until they closed which it then switched to the \I'm sorry we're busy with other patients right now\ voicemail tune which honestly is so horrendously arrogant and patronising that it astounds me it's even being played to me. Tldlr: They weren't open when I needed them and now they are they won't help anyway.
Disgusted... called this morning soon as practice opened as instructed yesterday if my symptoms got worse, it is clear I now have an abcess/infection swollen face and lump on my gum! Receptionist advised dentist will call me back, was still waiting for this call at 4pm so gave them a call as I need a course of antibiotics, to be told she will call you. The practice shuts at 5pm and guess what I'm still waiting for that call and its now 5.35pm and no answer at 4.50pm when I tried to call again! So have been left in excruciating pain with an infection for the weekend! Now if I had left this emergency till the last minute I might have understood but not when I called soon as they opened ... very poor service!!!
Find the practice very helpful and there communication is very good. They're very close to appointment times. I enjoy going there....... If there's enjoyment in going to the dentist
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