Burbank, United States
811 S San Fernando Blvd
N/A
+1 8184809217
DeliveryIn-store shopping
Repair services
Not a dealership but a great showroom. Love Teslas
like
Great customer service. No hassling. Quick, easy, and to the point
Great service. Very friendly people here.
Nelson was my service adviser today. And was the best. He made sure all my concerns were fixed and addressed. When I pick my car up it was charged and ready to go. I just want to thank Nelson and all tha Tesla service staff. Thank you again. RC.
Friendly staff, quiet the fun experience. Test driving the Model Y was a great way to spend a Wednesday afternoon.
Very disappointed with the service. Brought my car in on Tuesday, and picked it up on Friday, with very little communication. I had to constantly ask for updates, and most of the times I heard nothing back. I was told I would only have to pay for one of the siderail parts (36) but then got a notification I needed to pay 1907. I texted them why and to confirm there was a mistake, and no one was answering. Went by, and they didn’t even know why that was invoiced to me. Thankfully, they waived the fee, and also waived the siderail fee too, to apologize for the mistake, so I didn’t pay anything. However, when I got the car, the rear window was in dust, and still had the tapes on it, and the driver’s seat mat was filthy, with ducktape stuck on the floor, ans small metal pieces everywhere. I am pretty sure they didn’t even sanitize the car before delivering it, let alone cleaning it out of common courtesy. Finally, I realized that one of the issues that I had reported (owner’s manual not loading) that they said they fixed was not fixed. So I went back. Staff (won’t use names) showed me why it wasn’t working - basically, the owner’s manual takes forever (more than 10 minutes...) to load if you have the Energy Saving ON. They were helpful providing a loaner car for those 3 days, but the team is not organized, and communication is very difficult (not to mention how they delivered the car).
Picked up put new Y today. Would give it 5 stars but because there were so many cars we had issues getting the car to unlock do to overloaded wifi. Once that was corrected everything went smoothly l. Easiest car purchase ever loved it
Great customer service. The test drive was excellent, thanks to Evan. Explanation of features the 'walk through' was very detailed. The representative never rushed through anything and answered all questions. It's a great place to experience a Tesla vehicle before purchase. The presentations are not limited to vehicles alone; the solar panels and power walls are on display, and all questions will be answered. There was never a sense of hidden information even when the answers weren't that great.
Deli
The best companies in the category 'Deli'
DeliveryIn-store shopping