Burkburnett, United States
411 County Rd
N/A
+1 8443389972
If I could give it 0 stars I would. Outages almost every single day ranging anywhere from 5 minutes to an hour or more! Leaving this review right now as internet has been out for 10 minutes so far..
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Service was not great. Had internet cut out usually every month, most recently for 8 hours straight. I would always receive emails/phone calls about upgrading my service....but it's not available in this area. There is a data cap of 500 GB, and we would always be very close to exceeding. I finally switched to NTS, no data cap and extremely fast internet. I have been trying to return the rental router for the past week and the office has not been open AT ALL because of "illness". Is there only one person that runs the whole office??
They have the worst internet service! But unfortunate we live in Burk where there isn’t much offers for different services. We live literally a block from the office and we never have any service, when it’s mentioned in the office the guy always says, I don’t understand cause we never have complaints about it not working. I wish y’all would please get your services fixed!
Every other week we have some sort of outage!! We need more options in Burk!!!
Absolutely horrible. My internet has been down for over 24 hours. I have been on and off the phone with the automated system about 200 hundred times trying to get into contact with a living being and their system is set up to not take phone calls with an agent. If you keep requesting agent their automated system actually hangs up on you. 24 hours without service that I am paying for!!! This is the worst customer support I've ever had. Because they dont offer any!!! If I could give zero stars I would. I really hope an employee sees this and reaches out. Because I have a lot to say!!
This service feels like dsl in its bad days. Sure it has decent speeds and unlimited data. But, we go down almost once a week and get huge lag spikes often, we can't host a server for online games like minecraft or anything else. If we had other options in our exact location we might go with those instead.
Can’t seem to get the whole package when you have service with them. Missed appointments, no other cable company what do you do? I've been waiting over 3 months for a call back. haven't had any tv service in one room since they connected my service
Just a sensational company to deal with. These folks have been so welcoming and helpful as we are now spending part time in Texas. Their local tech (wonderful guy) has been to my home 5 times to help us with Cable and Internet. Perfect install and then he has helped me get my order Tivo working. Everyone at the home office in burkburnett Texas has been kind to me and extremely helpful reprogramming an older m card. can't say enough good things about this company and their service.
Deli
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