Burlington, Canada
2434 New St
N/A
+1 9056391178
Always have had great experiences with Shane at DRT , have gotten a few batches of different shirts as well as snapbacks , toques & beanies everything has turned out well this far . Cannot recommend more for Locals and small businesses etc
like
Called 3 days in a row inquiring about business cards. They told me the graphic designer would be sending me an email. This is now 1 week later and still nothing. I will never use this company or recommend it whatsoever. If you cannot produce something dont offer it.
I brought in 4 sweaters and asked to get some embroidering done. I was told by Shane that I would have proofs emailed or texted to me within the week. No proofs were sent that weekend. So I waited the week. With no contact, I went into the shop that Friday to see where we were at with my order. I was told that they were low staff and that I should get the proofs by Monday. Surprisingly, no contact or proofs were sent. I then waited another week to see if I would get any contact or update. Zero effort was made to make sure I was a happy customer. I went in today, now the 4th Monday since I brought in my order and still nothing. I understand my order was small and that I brought in my own sweaters but I was extremely disappointed in the customer service of Shane and DRT products.
I visited this business on recommendation of a friend. I needed 12 T-Shirts for an event 2 weeks later. I spoke with Shane who told me no problem, he would have the proof to me later in the day. The proof didn't arrive and I called for the next 4 days. Left voicemails and messages with other staff members. Eventually Shane called me back and cited technical issues, but I would get the proof that evening. This was now a week away from the event. I didn't receive the proof. I called him the next day and he told me he would get me the proof and have the t shirts done for the day before the event. He never contacted me and I was left without sufficient time to have shirts made elsewhere. So, my not for profit organisation was left without matching clothing at a fairly large event. What a joke.
Great shop to deal with.
Deli
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