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Mobilia Burlington

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Burlington, Canada

mobilia.ca
Furniture store· Home goods store· Bedroom furniture store· Cane furniture store· Garden furniture shop· Kitchen furniture store· Lighting store· Mattress store· Office furniture store· Outdoor furniture store· Sofa store

Mobilia Burlington Reviews | Rating 3.6 out of 5 stars (5 reviews)

Mobilia Burlington is located in Burlington, Canada on 1510 N Service Rd. Mobilia Burlington is rated 3.6 out of 5 in the category furniture store in Canada.

Address

1510 N Service Rd

Phone

+1 9053325323

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Assembly serviceRepair services

Open hours

...
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M

Miodrag Silobad

Excellent choice of furniture. We bought 2 sofa seats about 15 years ago and came back again when we wanted to replace them. Very professional staff. Furniture was available on promise date and they also adjusted the price since the price was reduced in the meantime - no hassle - they very genuinely happy to do it. Communication between team members is excellent (you speak with one of them one day and the second team member knew everything about your conversation next day). Phone was answered every single time we called in no time - I never had to leave a message. We will definitely come again.

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Alexander A

High end furniture store in Burlington. Wife and I purchase this beautiful Indian marble table for our entryway. Delivery was quick and well packaged, however the original product had some defects in the gold frame. After I posted my review with comments on the defect, Mobilia took the initiative to find the order number, reached out and replaced the unit within a couple weeks. After purchasing other products at West Elm and C&B, I have to say that Mobilia has some of the best customer service hands down. Will certainly buy from them again!

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nawal akkad

Best place to buy everything you need to your house.I really love it.

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Migna Z

Love the products but like many of the complaints on here, customer services is a big no. No one approached us, staff weren’t busy with other customers. Even when we approached a sales person she seemed very annoyed and wasn’t interested in helping which made us felt really upset. We were interested in purchasing a few pieces but because how disappointing the customer service were we then left the store and purchased at somewhere else.

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maher shoura

I would like to provide everyone my shopping experience with Mobilia/Designer Gallery. Please read carefully before you buy anything from this store. In December 2019, we entered the store in hopes of getting the best client service and products out there in the market. The sales rep we met is called Rand Al Sheikh. We discussed specifics and she advised us on all the furniture we liked and placed an order on that basis in December 2019. As per the sales rep, all the furniture should be delivered within 3 months. In February 2020, the first delivery arrived and thats when problems started. The first delivery we received had damaged items. As per the sales rep, they agreed to request an exchange for the items as soon as possible. We have been struggling back and forth with the sales rep, Customer Experience Supervisor (Arnold Ramoutar) and After Sales Service Representative (Vish Balchand). The real issue is that we send emails about problems that have been happening withour deliveries, but we are not receiving any real responses. The responses, we get are based on future hopes only and there are no viable solutions that were proposed. We hoped to finalize all the deliveries before asking for our right, which is to exchange any damaged items or receive credit for damaged items that are unexchangeable, because the store can not order anymore of those items (calling them out of stock items). We received our final delivery in September 2020, 6 months after the promised delivery time. On the other hand, we are still to this date, asking for exchange of products that are damaged, credit for damaged property while they are delivering and credit for the damaged items that are unexchangeable. The service was inexplicably horrible and below average in regards to the amount we paid and we will never be shopping here again. Please find pictures of some of the damaged products.

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