Burlington, Canada
830 Harrington Ct
N/A
+1 9056339581
Exceptional Service! Quick and easy to book a service call on our time frame. Angelo was on time and is the first technician who had extensive experience with our condo eco hot water - furnace system. He thoroughly explained the nuances with the system and efficiently repaired the faulty valve. Angelo was also very respectful of our home and cleaned his work area. We now have plenty of hot water and an optimally working system. Thanks very much Angelo and thanks Reliance.
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I made an appointment to have my water heater serviced. In the booking confirmation it says that they will call when they are en route - they did not. I work 9-5, so I had to get out of work an hour early to be able to make it home to be available between their 4 hour window of 4-8pm. I raced home and arrived at 4:15pm - to a note that said they were here at 4:20pm. Impossible, unless they have a time machine. I phoned the number on the slip at 4:20pm and they scheduled another appointment for the following day for the same time. So yet again, I had to get out of work - this time an hour and a half early, so I could make sure I was there at exactly 4pm until 8pm. They did not show up. I phoned Reliance again and they told me the appointment was never booked and that their system said that the technician that we initially missed, was actually at our place at 4:32pm and we weren't home. This is also not true. I've lost 2.5 hours wages, I cannot get more time off work this week. I have to wait another 2 days when an evening appointment is available. I know this isn't the end of the world, but this is really frustrating. They say they're coming between 7-11pm in a few days, but it's safe to say I'm not holding my breath. I've been without hot water for almost a week.
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