Burlington, Canada
900 Maple Ave
N/A
+18885783725
Been shopping here for years and I LOVE their stuff. Such great quality!! The staff is always super friendly and helpful. Anytime I want something that's not in store, they go above and beyond to order it to the store for me which saves me the trip from driving anywhere else :)
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Went to this store yesterday for the first time and the young girl who was working gave me such an amazing shopping experience (I think her name was Amara) She was very knowledgable, patient and kind. I ended up buying the "mistigris", absolutely love my new jacket
Experiences with the corporate office for customer service have been disappointing and poor for me both times I had to reach out. I felt like they had little appreciation if any at all for customers who spend a minimum of hundreds per item to make them wealthy. Received a damaged leather item recently and they didn't seem too interested other than to provide an automated response to instruct me to send it back and wait weeks for a return process and spend more time to maybe be resent the item in undamaged condition if its even available by then. It was sent to me in a plastic bag originally. It was a fragile product. I am just going to take a loss again and keep it ecen though the scratch on the front of it sticks out like a sore thumb.
Great stuff, the girls who work here do an excellent job. Needed help finding a last minute gift for my gf and got a wallet, she really liked it
Sonia was outstanding in her customer service. She was friendly, personable & professional. My wife was looking for a Black MUSE Rudsak jacket that she just had to have! Sonia checked where it was available due to its high demand & found one in MTL. She ordered it from there & it’ll be delivered to the Burlington Store for us to pick up next week. My wife was so very happy! Thank you Sonia! Job well done. Happy Wife. Happy Life!
Walked in the store- not greeted. Another customer walks in shortly after me - staff is at the back and whispers welcome to rudsak as if the customer at the front could hear. Store was not busy at all and the staff paid little to 0 attention to customers. I love Rudsak products however when I walk into shop and want spend over 500 I expect a certain level of customer service. I rather shop online at this point.
great customer service. everyone there is very friendly and very helpful
Do not purchase online at all . Customer service is not responsible . They don’t answer you I bought some thing , Canada post lost it and they are not responsible. Thus , I lost money ..... Never buy Rudsak online again ...
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