Burlington, Canada
2258 Mountainside Dr #3
N/A
+18448884441
So Anyone thinking of joining Sky Phoenix Studios; Dont. I signed my 2 1/2 year old up for 'Fundamentals (2-5)' We went to 1 class and I then the contacted the next week by an email asking if I would switch her to Jazz on a different day. I advised it MIGHT be doable, I'd try and work our schedules (Which to that I was advised the Saturday Class is cancelled). We are unable to do the Thursdays they have advised us we were switched to and Now I cannot have any of my money back as it's non refundable; even though THEY cancelled the class and are not offering it anymore. (they offered to give me 100 of the 310 it cost me to join). It has been almost a week and nothing has been done even with sending in the emails showing I never agreed; I said I'd try and make it work with our schedules and advised them that it wouldn't work. They advised if they find my complaint is real, they would refund the money minus the registration fee. (Even though They are not offering the class/day I registered for). Such a ridiculous way to run a business. Everyone save the hassle and find a different dance school. Please share so others are forewarned. They also advised me that the sponsor was Vibe Windows in the Mountainside area, which I can't seem to find any info on, seems very odd. (That company was paying part to offset costs of the dancers). Please note I have been in touch to have the issues rectified, waiting to hear back on the answer. Update; Its now been another 2 weeks, I've called and left voicemail and emailed. They still have not refunded my 310 for cancelling Saturday classes.
like
Inclusive studio that makes sure every child has an opportunity to dance!!!
It appears their business and professionalism is minimal at best
Best dance studio! Awesome classes and teacher is talented and great with kids.
A great place for kids to grow and reach their full potential!
Love the ladies night out on Tuesdays, Mo is the best teacher. A great dance workout!
ive grown as a dancer & created amazing friendships
an amazing space for the arts.
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