Burlington, Canada
419 Plains Rd E
$$$
+1 9056391881
N/A
Wheelchair-accessible entrance
Had a few questions about a trailer hitch install.the lady cut me off and started asking for my details.We couldn't understand each due to masks and plexiglass glass so she took hers off and started yelling at me. Lol all I could do was laugh give this place a miss.Worth the drive to Barton Street.
like
Rented a trailer. Was quick and efficient. Staff were really nice. 20 for the rental 5x9. Made it with one trip.
Completely unprofessional. Booked a hitch install a week and a half in advance where I could wait for my car. Store calls me a few hours before my appointment telling me I would need to come in earlier. I compromised and came in a half hour earlier, unfortunately like most people I can't change my schedule on the drop of a hat. Precisely why I booked an appointment. When I showed up I was told I would HAVE to leave my car as they didn't know when it would be complete. Mentioned I had no where to go so they told me it would be done 2 hours longer than what they just told me on the phone. Brutal customer service, no remorse for their mismanagement of everything. Would highly recommend going somewhere else.
Friendly staff
Warning. Take your business somewhere else. This is the worst U-Haul anywhere. Very poor customer service, rude and not organized. Overbook their few clients they have left. No respect for their customers. Run, run, run from this location.
Very unprofessional. Booked a hitch 3 weeks in advance and they nver confirm a time or phone dme back.
We usually have a good experience with this location however in our last move we were very disappointed with the service. We had booked a 10 foot truck however when a 15 foot became available on their site we snatched it up. We then received a call that the 15 foot truck was never available (they didn't know why it showed available on their site) and they had overbooked the 10 foot trucks (which tells me we may not have even gotten the 10 foot truck the day we had to move) so they could only provide us with a van. We asked if there was any way they could bring down a truck or do anything else for us (some free kilometres) but they could only provide us with a van. We declined this offer since we had to move out a 2 bedroom apartment, so we had to completely change our moving day (and all the people) for a day when a truck was available. On the day we finally got our truck we arrived at our apartment only to find out that the dolly I had booked and paid for was not in the truck so we had to send someone back to Uhaul for it. Overall it was a really disappointing experience.
2/3 staff weren't wearing masks while in the office. We've been in a pandemic for over a year because of people that refuse to wear masks in public, it's not that difficult to wear a mask.
Deli
The best companies in the category 'Deli'