Burns Lake, Canada
770 BC-16
N/A
+1 2506927797
On day 2 of stay and its been a good experience so far. The kids are finding their imagination in all of the beautiful art and information they find throughout the lodge. Its a very clever layout (if u pay attention) rich in what my kids are calling "an adventure!" ..hat tip to the designer, management, and staff , and also Carla Lewis whos pictures are absolutely astounding.
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The TV works perfect. We saw it on the roadside ads and booked thru the phone. Sound isolation is not that good. It doesn't affect this lodge to be the best in town.
Clean rooms, great covid19 measurements for guests. If I needed anything they wanted to do their best asap. Internet was a bit to slow for my needs but everything else was great.
Stayed here twice over two weeks. Simple breakfasts in the morning due to covid, otherwise the room was clean. Showers great, and good shampoo’s provided. Bed very comfortable, better than i have at home. Would recommend to a friend.
Beautiful, new, big room, big bathroom, big screen TV, extra blanket, comfy bed with duvet and the shampoo and bath shower soap was an incredible experience . First Nation runnned Hotel, excellent customer service , great rate with breakfast that includes little hot buffet with eggs, sausages and waffles along with specialty hot drinks like cappuccino , definitely I am coming back every time I will travel to Terrace like I did this time. The only thing missing was a microwave, so be aware of you bring food with you.
Thin walls, unfriendly and unmasked staff, motion sensored washroom lights which turned off (while in the shower), or on in the middle of the night. The washroom hadn’t been cleaned (well, if at all) for our arrival, sweat marks running down the walls, the door was filthy, white splash marks on the inside of the door, mirror was streaky, smeared drops of something on the floor, and a rock hard bed. After I politely told them that the washroom was not very clean, my sister over heard the staff making fun of me for informing them. The parking lot was sheer ice, no maintenance. The breakfast included some dry bagels and some ok bagels, they ran out of coffee cream, over all very disappointing for 150/night. Would never stay there again. Would never recommend especially for that price.
The customer service was incredibly poor. 90% of the time there was nobody at the desk at all and you had to go searching to find them. They were rude when you finally did find someone. The rooms were dirty. There were water marks down the backs of the door, and there was handprints on the walls by the toilet. From the outside the hotel looks nice, but sadly it seems cheaply made and poorly cleaned.
It's a guarantee you will be satisfied with your decision to stay here! The hotel is very clean and the staff is welcoming!
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