Bury, United Kingdom
36 The Rock
N/A
+44 3457888444
Wheelchair-accessible entrance
Today 20th Novemer I waited in the rain from 11.25 until 12.00 to enter the bank. Once inside I was the only person using the self service machines. Why didn't someone from the bank come outside and speak with the people in the queue to see who didn't need face to face contact and allow them into the bank to use the machines. A notice at the entrance stated the bank were running reduced hours 10am - 3pm to protect staff and customers. Asking a 69 year old in poor health to queue in the rain for over 30 mins is not protecting customers!
like
Given the times we are in at the moment the waiting times to get into the branch is ridiculous. My mum has waited 45 mins this morning in the queue trying to pay some cheques in. This isn’t the first time the queues are huge at NatWest in Bury. My mum is nearly 80 and shouldn’t be left hanging around outside for this amount of time. Surely there could be someone walking up and down the queue to see what people are wanting in the bank to help speed up the queue or maybe put some more staff behind the counter. As a former employee it’s embarrassing to see the size of the queues on a daily basis no matter what time of day you go. Please sort something out.
Couldn't help but feel that there was some personal prejudice against me during a face to face appointment. I was wearing my mask and pulled down to speak and stop my glasses steaming up, rudely told to by the lady behind the screen (who herself wasn't wearing a mask) to pull it up. The remainder of the consult was extremely rude. I won't be going back there again.
There has been a few comments about queues, I was there this morning and queued up to deposit a cheque. When I reached the lady at the Nat West desk she took me to a machine and showed me how easy it was to deposit a cheque and obtain a receipt. It seems in most cases there is no need to queue, the technology exists to avoid it if people would just learn how to use it. I intend to deposit any other cheques I receive by this method.
Every time I go in to this branch: at least 2 of the 4 express banking ATMs are broken. This always leaves a massive queue for the remaining ATMs, and a massive queue for the 2 cashiers. It's a joke. This branch is an absolute embarrassment to the Natwest name. Went in to pay in a cheque: took 45 minutes. The manager of this branch needs to be replaced.
Deli
The best companies in the category 'Deli'