Bury, United Kingdom
Belgrave Terrace, 10 Manchester Rd
N/A
+44 1617622888
Solicitor appointed to our case has been poorly handled. When raising a complaint against this firm, it was clear from the start the managing partner would back him. I found the initial consultation great with the paralegal, but then the moment our case had been referred to the solicitor who agreed to take the case on we found him to not be professional, and never gave updates in relation to the case, and the quality of care they provided was even worse. This firm are not open and transparent and I would urge anyone thinking of using this firm of solicitor to seriously reconsider another firm, the are much better firms around, may take you a while to find the one but rest assured the are good solicitors, paralegals and secretaries etc around.
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Avoid this company, cannot say they are professional with their communication, they send SMS only to ask customer contact them (are you saving pennies from your phone bills???). Not proactive service, not informing customer about the case at all. StaffdStaff have totally wrong attitude towards the customer and haven't met so arrogant and rude solicitor what the have. Do they realise it is customer who pays their fees and customer expects to receive decent service and deal with people who have basic customer service manners. Very arrogant staff members, who aren't looking the clients best.
Terrible service will not call the client back or respond to emails. Would not recommend
I find it extremely unprofessional they doesn't call you (saving phone cost???)? They only send SMS messages and my opinion in business that whose providing services to customer should be more proactive and make a call not just send SMS. Slower a lot the whole process and I found them quite lazy not dealing fast with the case.
Used them for buying a house last year. Service was appalling, response times are an absolute joke. They were quoted to me as \a bit more expensive but worth it\, do yourself a favour and avoid an unpleasant, frustrating and costly experience.
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