Cambridge, Canada
2450 Eagle St N
N/A
+15196505252
We had a great experience with Ashley furniture in Cambridge on June 13th, 2020! We just bought our first detached house and had more rooms than we had furniture for, so we stopped into Ashley on a whim.. and we are so happy we did! When we entered, we were greeted with warmth by Rita, who was very kind and let us know she was around if we needed anything.. we were soon on her heels with items we wanted to order, and she was so patient with us too! We spent hours moving furniture around the store and coordinating what is now my 'happy moose' front room! (Attached picture everything except the happy moose and pumpkin pillow is from Ashley) When we left I was thinking and rethinking my coffee and end tables and I called Rita to ask her if there was any way we could switch the ordered tables for different ones, and she actually made arrangements for us to do so, which we thought was great service! More reviews to come!
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This Ashley store location in Cambridge has superb customer service, special shout out to "Kurtis". I bought a king bed, a queen bed and some other furniture & decor for my new house on Aug 21, 2020 and have received a wonderful treatment and deal from Kurtis. He is very polite, friendly and a helpful guy. He understood all our requirements and provided us with a wonderful package which is immaculate. I will always visit this store specifically for Kurtis and Kevin. Good people, awesome customer service and a very nice and positive store. Thank you
We came on a very busy day. Kaitlyn Bruekman was our sales representative. We knew what we wanted/needed but like most furniture purchases there are a lot of variables. For example size, colour, and price. Kaitlyn spent over 3 hours helping us. We managed to find everything we needed! They had a 20% off sale, and she was able to round down our purchase price to an even number. We've bought a lot of furniture and she exceeded our expectations. The furniture was delivered and we couldn't be happier! Highly recommended this store, and recommend Kaitlyn.
Honestly some pretty great deals and an informative staff. Lauren helped us out and we have 2 couches that we are interested in buying. Great selection and a large section of clearance as well
I am normally a big fan of Ashley HomeStore in Cambridge. I order all my furniture here and have had good experiences in the past. In October I bought a couch and 3 months later have not received it. I phoned to ask about where my couch was and was told it had been discontinued. No one would have even contacted me to tell me if I hadn't asked. I called customer service again and asked legitimate questions professionally and the representative was very defensive and completely unhelpful. I called customer service again tonight to resolve this issue 3 separate times and the phones are not being picked up. I realize we are in a pandemic but I don't think it should excuse negligence and not making your customers a priority. Very disappointing from a loyal customer.
First time there, staff and manager very helpful and not pushy, great deals on now with the current sale and pulling an extra 10% was a bonus on my purchase, they have high quality items. More expensive due to quality so it's worth it to go now during this sale. I found a few perfect items for my place and took pictures of a few other items that I'm considering. I would definitely go back again, location is convenient, lots of parking and wheel chair accessable.
Can't totally give honest feedback about the inside of the store. I was there for curbside pick up, we ordered online and once we got there it did take a bit for them to answer the phone but they had what I was looking for so that was good
This store location has superb customer service. I bought a bed for my daughter and a raised breakfast table in September of 2019 and again had to deal with this store for customer service and Kevin was absolutely patient with what I needed. He saw it as a small issue and was delighted to help. It was a huge matter for me. Thanks Ashley for helping my home to look beautiful and thanks Kevin for tackling my issue.
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