Cambridge, Canada
50 Barnes Rd
$$
+18004633339
N/A
In a world of Amazon Prime... how is an antique courier like FedEx still around. A month late. My package was stuck 3 km away from me for a month and they wouldn't let me get it myself. Then they priority posted a cord that had fallen out of the box somehow during that month. No wonder FedEx left Tom Hanks on an island for years. Idiots.
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I have yet to have a good experience with Fedex. This is my third delivery through this company, and my third horrible experience. Customer service is a joke. The final straw story: I had an item shipped by Fedex to my home address. I live in a condo building with no buzzer code, I tried to update this online and the feature was \unavailable\. So, I called and was transferred with no answer. I called again and expressed that I had no buzzer code and asked if I could authorize them to leave it in the lobby. They said no problem. 4 days passed and no delivery, so I checked my tracking again and it still said that there was an \unresolved issue\ still. I called AGAIN. Now, she said that my package was sitting there with no instructions (they didn't think to call and ask either?). She informed me that there was no documentation of the request I had put through days ago, and she had o idea\, with no further elaboration to help. I again asked if they could leave it in the lobby, and the response to that was \the drivers are dramatic and don't like to do that\. I was then told to pick up at a Staples location near myself. When asking questions such as \will this update on my tracking so I know when to pick it up?\ the only answers I got were \I actually don't know\. I asked if she knew when I could pick it up then, she said \I actually don't know\. I called CUSTOMER SERVICE to receive SERVICE, but got ZERO answers and ZERO help. VERY unprofessional. Now \I actually don't know\ if I will be getting my package. I can only hope.
The website I ordered my package on didn’t include my house number, and the website said it was being held at the cambridge facility for 2 weeks. Finally I got around to calling the fed ex facility and the woman was super nice! She told me I could come pick it up at any time and the wait wasn’t bad! Thanks
I've been watching my package status online for over a week and it continues to reset each day with promised delivery for the next day. I've paid all import fees already. Today I was told by FedEx Customer Service the package was sitting idle at this location so I went to pick it up. Surprise, surprise, it was not there. They were \kind of sure\ it was on a truck to be delivered today, but couldn't reach the driver and promised to call back with confirmation it was on the way. No one called. Nothing delivered. And another day it sits in the queue, somewhere in Cambridge (or not) with no one at FedEx able to tell me where it is or how I can get it. I can't believe I paid 60 GBP for this abysmal level of service!
Having worked here I'm not surprised by the reviews with the way management runs the place and that couriers load their own trucks (which could run 3 hours long) which is the only place I know that does this it's no surprise service is poor as drivers start driving so late into their shift. I know some will say any (courier) company provides poor service though i can't say any courier company leaves me door hangers the like FedEx and Canada Post has while UPS and Amazon have no problem with delivery. Because of my experiences if I notice Fedex is the shipper for something I want to order I'll have to graciously decline to purchase or discuss alternative options just as I do for Canada Post( Flex Delivery).
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