Cambridge, Canada
56 Jaffray St
N/A
+1 5197408895
We deeply regret signing up for a first aid course with this company. I called today asking to reschedule my fiancées spot in a class 4 days from now that we had paid in advance for. They refused to reschedule at all and told me that they have a policy of 5 business days to refund or reschedule. I told them that his job out of town is running longer so it is physically impossible for him to attend and they absolutely refused to help or accommodate. I understand they need notice and plan their classes ahead of time but this is excessive. I’m sure there are other first aid organizations in the area that have a customer service standard.
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I just finished their 2 day CPR First Aid C AED course; Sandy McQuain taught it. She was fabulous! She was so knowledgeable and so funny too! What a great teacher!! Even one of the teen boys exclaimed how much he enjoyed her teaching! She is such a caring person and that comes through her lessons as well! Thank you!! The secretary was very helpful and kind! The course was very informative! Some of the topics covered were first aid, bandaging, making a splint, poisonous creatures and plants, AED use, infant and child CPR, adult CPR, treating various illnesses and injuries, dealing with multiple people injured, medication interactions, etc. They had cushioned seats (top and bottom) to sit on for the course with big tables to write on. They had thick gym mats to kneel on to do CPR on the dummies. They accommodated a woman in our class with a bad knee by getting her to show that she could do CPR on the floor briefly, and then she continued doing CPR on the dummy up on a table. They supplied each person with their own kit of bandages and gloves to use on classmates and a lung and a face mask to use on a dummy. We bandaged and assessed our fellow classmates, and performed CPR and used the AED on a dummy. There was a test to assess us. There were no vending machines in the building, so come prepared, or you need to walk a ways for food somewhere else. They sell first aid and tick kits.
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