Cambridge, Canada
355 Hespeler Rd Unit 342
N/A
+1 5196209811
Wheelchair-accessible entrance
Very impressed with their Covid safety protocols - felt entirely safe in their space. Great deal on my new Samsung phone. Everything was explained carefully & fully in terms I understood. Staff was polite, efficient & friendly. Would recommend 100%. Well done!
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I went into Telus after work around 6 pm, fully aware they closed at 7 pm so I had tons of time to do what I had to do there. The guy name Muze "helped" me and I have never ever had such a terrible customer service in my life. I was activating a business line and let me tell you, he was not impressed with having to do the work. I was told multiple times to come back the next day or Monday because he didn't want to call customer care to fix HIS mistake porting my old phone number over to the new phone. I remember him saying, "yeah so, we close at 7 pm so I won't have time, you're going to have to come back." When that was said I looked at my phone to see what time it was and it was only 6:26 pm. I pretty much offered to do his job for him by saying that I would call and get it fixed. After basically being told 7 or 8 times that he didn't have time to do his job (I swear he spent most of the time complaining when he could've been doing his job), I was now annoyed. I'm not sure who the manager is there but if this is what Telus considers customer service when hiring then that's a huge issue. I work in customer service myself and I couldn't believe he was just trying to get me out of his way the whole time. I do not recommend dealing with Muze at the Cambridge Center location ever. There were 2 other guys there who were great at having no choice but to answer my questions because Muze didn't have time too. The other guys were great! I strongly recommend Muze change his customer service relationships.
I wish there was a zero star option. I think the qualification of getting hired by telus is one need to b ultra rude and unethical. Thumbs up Stephanie . .
Full service Cellular centre. Competitive plans to review.
Must incredible service.... love the staff!!!
Friendly and helpful with lots of information about my device and awesome prices.
Super friendly staff. Steph was amazing and gave us a great offer.
We have been in several times over the years and have always recieved great service. In particular on my last few visits Devon has been incredibly helpful even when just providing info on services.
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