Campbell River, Canada
961 Alder St
N/A
+1 2502864350
Wheelchair-accessible car park
Nicole Henri, mortgage advisor, did not adequately disclose the requirements needed to apply for a mortgage, she misrepresented the personal information required for application, she misrepresented the finance status and what to expect from the bank, she completed three credit checks when two were completely unnecessary thereby lowering credit score, and she attempted to corner us in where we Scotia would be the only option by leading us on, not getting paperwork done until subject removal date, and not returning communications until 4pm on subject removal date. Thankfully, we were working with two others at the same time. I would not recommend her services, and I would recommend that her misrepresentations and business practices be investigated by the bank.
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Wish I could give 0 stars. Horrible customer service, bank manager Arron Murray useless. This bank gave me the run around for 3 months everyone saying that someone else was the one who could help. Don't waste your time put your money elsewhere.
Only bank in town that could open an account for me on the same day. Super friendly and handed me a debit card on my way out the door. Looking good!
Uneducated tellers, unprofessionalism discrimination I went too the bank last week when an Employee who always on a gate duty to bring people in and clean and sanatize the after customer during this Global Pandemic covid19. i was stepping into the ATM machine lobby before entering the brach unit just not even for a half a mintue and she asked me to go outside while my other step was alreay out. Today while i was waiting inside the bank for a teller to call me up,, she allowed her white lady friend to be in the same lobby while other people were using atm machine too and i was on the waiting stop and they were having there chitchat. Whats the point of make people wait outside, if they are not caustious themselves.
So far so good. The people we are dealt with are nice, responsive and professional
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