Canmore, Canada
104 Kananaskis Way #113
N/A
+1 4036788892
Wheelchair-accessible entrance
If I could give negative stars I would. I battled with economical through contracting with them through Brokerlink for 5 months after I informed them that I changed my banking information, I was consecutively told that my payments were bouncing and forced to pay late fees. Every month I called and corrected this banking information AS I CHANGED BANKING INSTITUTIONS. For 5 months. Same issue. Then finally I got a letter stating they were going to CANCEL MY INSURANCE. After paying a fortune out of my pocket on extra late fees, I just received my renewal for 2021 and have been told that because of all my “missed payments” I am no longer allowed to take part in the monthly payment program. When I contacted broker link I was told that they couldn’t do anything and no other companies would offer me a monthly plan due to ECONOMICAL’s MISTAKE. SUCH A JOKE OF A COMPANY. DO NOT SIGN A CONTRACT WITH THEM UNLESS YOU WANT YOUR BANK ACCOUNT AND SANITY DRAINED!
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Stay away at all costs! Don't ever think about cancelling with them as I don't think they actually understand what that term means. I cancelled my insurance back at the end of August. I was told by Donna, that my insurance was cancelled and no further payments would be taken. Fast forward to November and I was still being charged 200 a month! I then had to bring this to Donna's attention again! Bear in mind, still at this stage there was no apology, no emapthy and no accountability on her behalf. I was told I would be getting the several months I'd been charged back in December. Well low and behold I've been charged again! I've just called Donna's colleague who I have reiterated the whole story too, explaining that me and my partner need that money back today, otherwise we don't have money for food. Anyone with a shred of decency or moral compass would understand the urgency of this mess up. He then tells me, he'll look into it, but first he must goto lunch! Are you actually kidding me? Having worked in the financial sector myself, I am not only shocked at the level of professionalism at this branch, I also can't comprehend the utter lack of customer service and duty of care! Thanks for ruining our Christmas.
Donna is super helpful and friendly and saved me tons on insurance both vehicle and business
Amazing 5 star service from Donna. I have visited ALL brokers in bow valley and this was the most down to earth experience. I have received all the information which I needed, how my insurance premium is being calculated as well as received best offer based on my personal circumstances. Thank you Donna for taking time and your patience with dealing with me.
Very friendly and helpful staff!
Deli
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