Cape Town, South Africa
21 Old Stellenbosch Rd, Helena Heights,
N/A
+27 218524608
I am so, so disappointed in Hospice. My mom died a horrific death because they kept giving me the runaround for weeks, referring me to the wrong forms, giving wrong information and not following up with me, then promising they would come but not following through, etc all while my mom was in desperate need of their intervention in her pain management. They finally showed up on the afternoon of the night that she died. It would have been the next day but I insisted on the phone they should come the same day as it would be too late - which turned out to be the case! My mom needed you and you failed her - in particular a lady called Thandi who was the one to dole out the wrong information and keeping me hanging waiting forever. Yes, you were short staffed because of COVID, but my mom did not choose this timing. She did not choose to suffer just when she did. When you had promised a nurse would come out and then no one arrived, you did not follow up. I had to call you to find out what was going on. When I informed the sister that my mom had died, she did not offer a single word of condolences - just asked for the time of death. I feel misled and let down and I will never in my life be able to forget the image of my mother writhing and begging and pleading to be released of her tremendous pain.
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Amazing grace, touched by an angel.
Helderberg Hospice is a very special place, my Dad passed away there many years ago and I remember the peacefulness then. Last week we lost a dear friend to cancer. She was admitted into Hospice on the Monday and passed away on the Wednesday. Her short time there was made so comfortable by the most AMAZING staff, especially the nurses, Sister Lyn Kingleyside and Rumay, you girls are unique you make Helderberg Hospice a Happy Place, and thank you for all you did for Desi.
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