Carlsbad, United States
5556 Paseo Del Norte
N/A
+17604389599
I want to give a huge thank you to the team at Hoehn Acura especially Buddy Halper. With COVID going on I was concerned with the social distancing and the way they would handle things. Buddy went out of his way to accommodate all my concerns. Very relaxed atmosphere and helpful with all my questions. Joseph the finance guy was awesome too by disinfecting his office before we went in. We had a very pleasant experience with Buddy and the team. I highly recommend this dealership for all your car buying needs and concerns. Again thank you for being awesome and taking care of your customers.
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Had a call with Tim, who was supposed to check on pricing and get back to me. I didn’t hear back so I called him to follow up, at which point he told me he didn’t bother to call back because they couldn’t beat the previous quote I had. It would be nice and professional if they could still follow up as they said they would. He didn’t even apologize or seem to care that he didn’t respond. Even if they could do the deal, I would never purchase here.
The service is always top notch! I have been three times in the past year. Once for the regular maintenance, and twice for minor changes to parts (molding for windows as they squealed when it was hot out and a panel was slightly loose on passenger side console.) They are always courteous, professional, and customer friendly. I would highly recommend them. I didn’t but my car here last year as they were not flexible on price but the salesperson and evening manager at the time was friendly and courteous.
Brought my wife's car in for A12 service and as always treated like gold. Loaner car available to use while my car was being serviced. You always get you car back washed and vacuumed which makes it worth coming to this dealership. Service personnel are always friendly and knowledgeable and make sure to go the extra mile to have a completely satisfied customer.
Wasn't looking forward to buying a car. Had never bought through a dealership and thought it would be a hassle (negotiating, high pressure, etc). Salesman Steve and manager Matt were nice guys and I was able to negotiate a good deal without too much back and forth and games. They also helped explain features of car and got me all set up nicely. Overall, very good buying experience.
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