Carol Stream, United States
205 Della Ct
$$
+1 8004633339
N/A
Wheelchair-accessible entrance
If I could rate this a negative I would. I have lived in the same house for 40 years. Yes it’s a rural area, but still the shipping label has my phone number on it. We have a monthly shipment delivered from Chewy and FedEx is the company who delivers. We always have issues with FedEx claiming incorrect address. So I have to call and complain. This was the worst...On 7/24 driver reported the address was incorrect, on 07/25 driver reported customer unavailable or business closed (this does NOT require a signature), on 07/28 this is what was delivered and of course I refused it. When calling the Customer Service number was told by a rep that were unable to transfer me to the Carol Stream distribution center as they are not allowed to give that number out, as its confidential and for internal use only. They refused to transfer me to a manager as well. I will refuse to order anything that uses FedEx as their shipping company. All the driver had to do is call asking exactly how to find the house. The USPS and UPS have NO PROBLEMs.
like
My package has been there since April 4 was supposed to be deliver on the 30th. I've called and gotten the run around they are investigating is the 8th of April now and still no package and I can even attempt to pick it up at this location staying away from FedEx this location from Carol stream has always lost packages and no one at FedEx cares of I could give a 0 rating I would
Horrible service. They screw up and the customer suffers. Rude customer service.
I would give them -5 stars! Worst delivery service ever!
Why do you have to go to this much security its not the airport?
General question: Do your drivers utilize signal jammers so they cannot be recorded on Ring cameras? Recently my ground deliveries are being delivered and the Ring camera does not activate. UPS, USPS drivers are captured on the camera the same days that the FedEx delivery driver is not. I also receive confirmations that a package has delivered, nothing on the camera and no package on the porch. Very easy for me to prove I didn't get it when there is no delivery recorded on the camera. If the driver has an issue with recording his/her image please contact me to discuss. Roselle Area. Thanks
1/14/21 My package was meant to be dropped off at the door of my condo building but they marked it as customer unavailable/ business closed at 10:22am. Called customer service at 10:30am and they put me on hold to reach out to the driver and said that the driver would come by again to drop off the package. I confirmed with them to just leave it at the door. They never dropped off the package and essentially lied to my face. Every company should drop them as a shipper immediately!
Please tell your contractor in truck 136778 he's not supposed to use the windshield squeegee at the truckstop to wash his entire truck. It ruins the squeegee for everyone else.
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