Carthage, United States
2228 Southeast Loop
N/A
+18886933821
Only reason I visited them was a possible service need. Even the service department may not live up to my standards. We'll see. However, this car dealership is not a high volume dealer and they won't be clear with you on a Bottom dollar price until they run your credit. \u003c---which is illegal BTW
like
Fine folks to deal with..
I drove my car into this service department. They told me they would run a diagnostic and call me. Well they called and told me they found the problem and it was going to cost 1540.11 for the parts and labor and I could pick it up in the morning. Well the next day they said that part didn’t fix it and it was going to cost another 5500. Ask them why they told me the the first price and now they are saying that was just a starting point. None of them mentioned a starting point. They didn’t fix my car and I still had to pay the 1540.11. They have terrible customer service and Terrible managers that aren’t helpful at all. Bad business practices. I suggest going to anyone but Excel Ford in Carthage.
I would 10/10 recommend this dealership to anyone looking to purchase a car or use their service department. My husband and I were stranded, broken down many miles from home and desperately trying to get to see our daughter graduate from the military. They worked with us to determine how they could serve us, they were not pushy, they were extremely helpful, they went above and beyond. We were able to be with our daughter and celebrate her achievement. We did not miss anything and we were treated with respect. Thank you Excel for your amazing customer service!
Lupe Gaona is an awesome sales person. He goes above and beyond to help you and ensure stay within whatever budget you are trying too. The process is also fast. This was the best car buying experience I have ever had. I recommend getting your car from them no matter if it's a drive.
Deli
The best companies in the category 'Deli'