Carthage, United States
2540 Grand Ave
N/A
+1 8448747558
Wheelchair-accessible entrance
I've had a 48.6% increase in a three year period, FOR THE SAME SERVICE. If I had other options, I would exercise them. Unfortunately, this is the norm in rural America where you have limited market options. The same can be said for energy utilities. It's a simple concept - keep raising rates as Americans continue to struggle to pay their bills and we will be forced to cut back on everything.
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A pain in the hind end to reach once you have service, and if you need to have more than one payment method, you'd think it was going to crash their whole system. If I didn't have this company as my only choice here in no-man's land where I live I would never use their service ever ever again!!!!!!!!!!! Highly recommend you go elsewhere if at all possible!!!!!!!!!!!!!!!!
Horrible cable and internet service.It all starts cutting in and out around the same time every morning and continues all day,but works fine over night.The rare occasion that you get a human on the phone,they say there problems in the area and will be fixed.Moments later you're informed that it's fixed,but it obviously isn't fixed at all.They are well aware of the issues,yet have no problem charging customers for service that works not even half the time.They wouldn't like it if they only received half of the monthly payment,so why provide service that works half the time
When you have an issue (and it is almost guaranteed to happen), you will have long hold times, shotty customer service, and ultimately have to call back for a similar issue. Tried to obtain a refund for something Suddenlink goofed, and it took over a month of calling. Went to cancel, and needed it done a specific day, but they just pulled the plug on their time instead of asking when. Not to mention no concern expressed about leaving their service. Happy to be away from this company!!
Dont even bother trying to use these people. Unprofessional. Unreliable service. Outrageous charges. I was without internet or cable for 3 weeks and they gave me a 16 dollar refund. Laughable. Hateful on the phone and wont cancel until the billing cycle is ended so they can get every last dollar they can out of you. Why are they even in business? With so many unhappy customers?
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