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Shawn was almost immediately available and personable to the max. He fixed my issue easily and improved my system (admittedly by selling me a better suction head but his demonstration of the product was the selling point). High quality! I would definitely call him again. He also had advice on keeping the in line hose clean even though the original product used for such is difficult to come by—-he had an easily obtainable substitute!
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Called on a Sunday morning when our central vac quit working. Shawn helped me troubleshoot the problem saving me a service call and got the parts I needed on order. Great customer service, I really appreciate a company that is willing to help you out instead of just put the screws to you (like I am dealing with on a kitchen appliance). Cascade will definitely be my call for new vac, service or repair in the future.
Shawn and his wife were very helpful in guiding us select the proper central vacuum. During installation he was incredible informative, professional and thorough. He walked us through the operation of the vacuum unit and the vacuum tools. I highly recommend Cascade Central Vacuum.
Shawn is the real deal. We had 5 outlets installed in our home. He did an outstanding job. All of the piping was straight and well secured and look extremely professional. Never any high pressure sales. I don’t give 5 stars very often, but Shawn installs these systems, as if it’s his own. Every review you read on google is absolutely true. You will not be disappointed !!!! Thank-you Shawn, you are a Rockstar !!!!
Thanks to Cascade Central Vacuum for the best vacuum I've ever owned! Excellent, helpful service with a smile. I didn't realize my own vacuum wasn't working until I got my new central vac installed. I highly recommend it.
Deli
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