Castlegar, Canada
2181 Columbia Ave
N/A
+1 2503042900
Brought my chainsaw in for service. It managed 3 cuts before it dulled. Also, the clutch was gone but they failed to tell me when I had it serviced. Charged me 140 for essentially nothing and then would not respond when I contacted management. Very very bad service. Be warned.
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This company is the poster-child for “buy local”. Not only do they have a great selection they stand by their equipment and servicing. We are certainly not their largest customer, but we have dealt there faithfully for close to 10 years. Wayne’s commitment to quality customer service extends throughout the company. They provide a superior product, but more importantly, their ongoing service commitment is excellent. We highly recommend Kootenay Industrial for all your outdoor power equipment.
I really like Jim. I often call or stop in for parts and service and while he's almost always busy and stressed, he gets it right and he calls when the parts are in or if there's a problem.
Seemed to be a good man running the place who dropped what he was doing to speedily take care of what I came in for. He ran outside to bring me an important piece of paper I'd forgotten inside in my rush. I already liked the look and feel inside before the guy who must be the owner treated me like gold. Thanks mister you made my afternoon.
Bought a leaf blower on sale and was surprised to find out that I was charged 25 for the shop technician to add fuel and run it for a minute! Nobody asked me if I wanted this done, since if I would have been advised of the charge, I would simply have taken the unit home and tested it myself. Beware!
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