Grantham, United Kingdom
49 Castlegate
N/A
+44 1476560800
Wheelchair-accessible entrance
I would rate this ‘care home’ lower if it was possible. The residents are not well looked after and a family member was severely mistreated here. Although there are some lovely, genuine members of staff, the majority of them are not caring people and do not care for the residents or their health and well-being. Most of the staff stand around talking, rolling cigarettes and swearing constantly and have attitude towards the residents when required to carry out care routines such as taking residents to the toilet. The ‘care home’ is filthy, with soiled adult pads left in the sink in the toilet regularly and a very strong stench of urine as you walk in the door. Most of the staff are extremely unprofessional and do not have the residents’ best interests at heart. Some staff are related and this prevents appropriate actions from being carried out such as when complaints are made. I’m extremely concerned for the other residents in there due to what we are aware of. Do not be fooled by how ‘polite’ and ‘caring’ the staff may seem in front of you. Stay well clear from this place, it’s an absolute disgrace.
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Wouldnt recommend this place for your loved ones family member was miss treated here anf under investigation *stayaway*
If I could give zero stars I would. Do not send anyone you love here! Abuse towards residents is accepted and ignored, I would hate for another family to go through what mine has at the hands of two of the so called carers in this place.
I visit there today and it was a lovely place the staff was so friendly x keep up the fantastic work u do xxx
Deli
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