Toronto, Canada
900 Dufferin St
N/A
+1 6476744161
Wheelchair-accessible entrance
Cell Icon sold a supposedly brand new samsung galaxy S5 phone to my 89 year old dad about 1 month ago. The phone out of the box had a broken screen. My dad couldn't see the discoloration of colors on the screen because of his age but it was clear to me that this phone screen was defective and this phone was NOT a brand new phone. Also, the screen mirror function doesn't work on the phone either. They took advantange of my 89 year old dad and ripped him off 200 dollars. When my dad showed up at Cell Icon today to get his money back or another possible solution for the defective phone they said that this was not possible. When I tried to talk to them they hung up the phone on me. Customer service gets a zero out of 5. I will file a complaint against Cell Icon to the Better Business Bureau on how they ripped off my dad.
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The clerks are knowlegeable and goods I have purchased are high quality and reliable. They work for the customer not their own benefit. The prices are also quite reasonable. Highly recommended.
There's some bad reviews here but I have nothing bad to say. This is my go to place for cellphone anything. They always are the only ones that have rare sizes for cellphone cases and protectors. They have fixed my nephew's screen at a super reasonable price. They're honest and because I've been here a few times already, they let me bargain with them and give me a better deal or discount. They always charge less for repairs than any other place I've gone in Toronto.
This place is great, it took one of the guys less than 5min to find me a perfect case for my Google pixel 2. Awesome customer service!
DO NOT BUY IN THIS PLACE !!! I went Eaton centre shop for a glass for my phone I paid 35 dollars plus tax I took all the necessary care and then the plastic glass melted after 10 hours of use, I went to get my money back and I DO NOT LOVE IT RETURNED !!! over he accused me that I had broken it and that it was my problem! I lost 35 dollars and an hour arguing in the store to get it back and I DID NOT DO IT !!!
Worst iphone repair ever. seemed fine leaving the store, couple hours passed and the screen lifted up. My phone worked better with a shattered screen and no home button. Unimpressive and a waste of money, better off spending the extra 50 to get it done right by a real profession. The also told me my lock button was broken and "irreparable". Rubbing alcohol on a q-tip worked... so maybe don't bring your phone here for repairs.
If I could give negative stars I would these guys told me if My phone didn't work after the repair they would fix it again and it went black a few hours after and even when he was installing the new screen he broke the glass back of my phone yes it was an android and these people said it was my fault biggest waste of money don't ever go here
Horrible, they just take your money. Got a tempered glass screen protector on my ZTE axon smart phone and it didn't even stay on properly on the edges. I'm pretty sure he sold me the wrong size on purpose because it fits smaller on my screen. Point is, I'm not happy and I just wasted money because now I need to go someplace else and buy a new protector and get it put on properly. Very disappointed with this place.
Deli
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