Gateshead, United Kingdom
Prince Consort Rd
N/A
+441914772243
Called countless times only for the phone lines to be constantly busy and have the call immediately end. Having to call 111 and then sitting in A&E for over 4 hours to have issues seen to that I should be able to get sorted with my GP. The current pandemic situation is understandably problematic but this issue has persisted for several years and there is clearly no intention to fix it.
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Quite frankly I am appalled at the service provided. Rude staff. An impossible barrier to getting the care required. Had a text message from the no smoking service nurse saying she tried to call me, I had no missed calls. And that I was to call the surgery if I needed anything. The receptionist said that she would ask the no smoking nurse to call me back. Surely a missed call does not constitute contact. And especially when I have no missed calls from the practice.Now let's see how long I wait for the call back. Probably forever. Patients are losing their patience with a system that puts up a barrier to patient care.
Total joke of a place every time I ring its busy and honestly can say its the worst practice in the north East and then to top it of you wait nearly 2 hours to get seen and most the time the staff at the desk don't even book you in JOKE....
Absolute joke of a surgery. Something as simple as getting an appointment is like pulling teeth and then the horrible attitude from reception makes you feel unworthy of their help. They ignore phone especially when it comes to.end of the day so trying to get a repeat prescription is just not going to happen. Those with mental health issues are more likely to give up than keep trying to get help
Absolute joke of a surgery trying to get a telephone consultation is ridiculous even though the doctor had said i needed an appointment when you ring you cant get through and when you do get through phone back tomorrow as no appointments receptionists are like mini hitlers so rude its like its them that are in charge no its the doctors so get off your high horses and treat people with respect you rude ignorant people if you did your jobs correctly i wouldnt need a telephone consultation as the hospital had already insisted on an instant referal within 2 weeks but its 4 weeks plus and ohhh no referal do the jobs you are paid for and not sitting on your arses giving people grief
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