Champaign, United States
510 S Neil St
N/A
+1 2173568750
Wheelchair-accessible entrance
0/5 stars. Nice apartment, but terrible property management. Snow removal non-existent. Don't plan on going anywhere if you have a parking spot at 122 W Hill. Contacted multiple times - states it is not their responsibility since they hire a third party vendor; however, snow removal IS INCLUDED IN THE LEASE. I got stuck in the parking spot itself, contacted property management and didn’t come help at all. Thank goodness for a good Samaritan from organ loft building next door with a shovel.
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I sent in an inquiry about potentially getting a new mattress just on a whim and they responded incredibly quick (first business day after my request). Casey came in to see what mattress I had and estimated it would be a week for a new one, but he was able to get one the next day. Installation was seamless and he was incredibly nice! The transparency was greatly appreciated as well with time estimates, etc. Thank you so much!
I have to say that the apartment I'm living in is not bad and I think a few of the maintenance people are friendly and helpful. BUT, some of the staff members are indeed rude and unprofessional. This is the main reason I'm giving them 1 star. I had a parking issue a few days ago. I parked my car in (where I believe is) the correct parking space, but my car got towed. It turned out that they issued different versions of parking maps to tenants, creating misunderstanding and confusion. However, they were not willing to admit that this was their fault. They simply said an updated map was distributed, so similar problems shouldn't happen again. I called their office twice and emailed with them back and forth but got no apology, no nothing. Overall, I believe they have some good/okay properties, but in terms of management and customer service, they really need to train these people. At least be kind if you have no idea what you are doing.
It was the worst apartment in which we have lived so far at 800 W Church street. Green Street Realty at Neil street is not a fair office. Before the sign of the lease, the manager showed to us the pictures of the apartment in the same building which was after the reconstruction. The manager said we would receive the apartment in the same condition. However, in the day of moving in the apartment was not prepared and nobody inspected it. Some of the pictures are attached. The apartment was very dirty and most of staff were broken and old. After a call, they fixed the major issues at the same day and gave to us 100 of the credit. We were very lucky that we had signed the lease for 6 months only. After each rain, we found one of the bed room full with water. It took 3 months for Neil Street office to fix it. We could not to use the oven, since when it was working we were found ourselves in the room of full of smog. We tried to clean it several times - it did not help. In the day of moving out we left the apartment clean. We washed everything. The Neil Street office made the inspection of the apartment without us and not in the same day. Maybe a couple of weeks after. They found issues in the apartment. They did not return the deposit (198) and required to pay 50 additionally. The reasons were: bathtub showed soap scum, the bottom shelf on the fridge were cloudy/dirty, oven was dirty, dirty floor, the hole in the door. I wrote them one question and have not receive the answer on it. The question is: \Nobody came to inspect the apartment in the day of our moving in. How can you be sure that we have left the apartment in the worse condition than we had received it? How can you be sure that all mentioned problems we did and not someone before us (like the hole in the door) or because everything is very old and cannot be cleaned anymore?
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