North Charleston, United States
2360 Air Park Rd
N/A
+1 8432255853
Money Is More Important Than Dog’s Happiness. My miniature schnauzer was brought here yesterday for some much needed playtime with other big dogs as specified in the notes when the reservation was made online. This was my dogs first visit and a record for vaccinations was requested. As per requested, a Medical record was emailed directly to business. Handler left the dog in the early afternoon. When I went back to retrieve my pup that evening I was told because there were no current vaccination records on file, the dog was quarantined from all other dogs, but was allowed to come out to play by himself. Absolutely Ridiculous! He could have stayed at home with my other dog and at least had canine socialization. The purpose for the visit was for social interaction, NOT punishment! After investigating the facts, handler gave wrong information pertaining to medical records, a honest mistake, However why did the facility not check records before accepting a potential unvaccinated dog? Why was there not a phone call made for proper records? A simple 3 minute phone call could had rectified this entire issue and provided a paid service with specific instructions. Instead my dog was treated like a pound puppy. I DO NOT RECOMMEND THIS BUSINESS! Update: second email was sent (after I picked up the dog) to provide updated information as a courtesy to all the other pet owners. You are correct, unfortunately the Bordetella vaccine expired on January 26, 2021, all others including rabies were up to date. I can admit fault, can you? Again... why was there not a courtesy call to come back to retrieve the dog. Why did the staff not verify current records prior to the handler leaving. Sure did NOT take you very long to respond to a bad review, too bad you can Not give the same swift service at your facility!
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My GG ️ it here! They took very good care of our girl while we were on vacation. the doggy cam put my mind at ease knowing I could see my girl. And the Facebook are nice!
This place is like dropping your dog off at the humane society. Not good if you have a rescue dog with anxiety. Concrete floors and chain link fences. Absolutely no grass for the dogs to play in. They keep the dogs in the cages for 3 hours straight during the day. (Nap time) I don’t know how dogs would sleep. I’m assuming so they don’t have to deal with the dogs. Save your money and lock your dog in the garage at home. I do not recommend this place.
This place is great! We have been bringing our two dogs here for almost three years now, and they still get so excited when we pull up to Charleston Dog House! If you are looking for a place that loves your dogs like their own, you have found it!
Usually I have no problems here but Sunday when I picked up my dog he could barely walk. They clipped his nail so short that u can see the pink he has a cut on his paw. He was in so much pain that he could not get in the car. They have reached out to me an apologized for his injuries and promised to be careful with him.
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