Charlottetown, Canada
185 Brackley Point Rd
N/A
+19025663341
Helpful and friendly. They did however bill me twice on my credit card glad I caught that. We only put 50 km on so was still on full. We were billed 6 for fuel I guess?? But they picked us up from airport, after closing time. Takes 5 minutes to get there and a whole lot cheaper and quicker to rent from them than anyone waiting in line at the airport!
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Absolutely amazing! Staff upgraded me at no extra cost and the upgrade was fantastic. We put over 4000 km on the vehicle over a 20 day period and had no problems. We were picked up at the airport on arrival and dropped off at our hotel upon drop off just the best. Great team at this Charlottetown location. You guys made our vacation extra special. Thank you!!!
I am sad to say I had the experience of renting a car from this business. I felt that it would be fine to choose a local business but I was wrong. First off, if you are flying into PEI, this company is NOT located in the airport. It is roughly a mile away. At the time, I was 6 months pregnant, and I had to walk there along a highway. No offer of any assistance to get there. The building itself appears sketchy. When I rented the car I reserved online, I purchased their supplemental insurance. We had no concerns while we had the car and I returned the car prior to business opening. As I left the country, they called me stating I had damage to their vehicle. I informed them I had no accident nor any cause to invoke damage.They instructed me to contact their supplementary insurance, which I did. I requested they send me pictures of the damage, which they DID NOT DO until 6 months LATER! Along with the pictures they stated my insurance I had purchased was void and I had 10 days to respond or the amount I had to pay would go to a collection agency. Who waits 6 months to contact you and expects a response within 10 days?! Long story short- this company is sketchy and will take advantage of you. They deserve no stars and their employees should be embarrassed to say they work there. I feel any positive reviews for this place are fake. Please save yourself from this nightmare. Typically, I don't write this long of a review, but this was warranted.
Amazing service...picked us up at the airport upon arrival. Very thorough with car rental details. Great price point for a car rental. Friendly service. Thanks so much. Margaret & Darryl
This place is a sham - these 5 star reviews HAVE to be fake - but the real one stars are spot on. First, our flight was delayed and since they wouldn't stay open until 11:30 pm (closes at 11 supposedly) we had to rent another car. Spent the first day of our trip switching out rental cars - and they refused to refund the 1st night. At least we GOT our car. Several other customers there were having numerous issues and frantically trying to get a hold of 'corporate' which I suspect does not exist. When we returned it on Saturday at 3 pm they were closed - although supposed to be open til 5 and the time was conveniently removed from door . We saw an employee sneaking out the back but he refused to assist us. No ride to the airport - had to leave car in sketchy parking lot with key in drop box. Very unsecured. As we were figuring this out, another couple walked by on foot - they had been stranded with no rental all week. They were told even though they pre-paid that no car was available and had been borrowing rides and cars all week - and had never seen a person inside the office once. The cab we we called to take us to the airport (so much for promised airport transportation) told us the place only has 5 cars, no one is ever there and everyone on PEI knows its a sham. BEWARE.
After a significant wait while picking up the car I was unhappy to hear that since we’d be dropping off the car early in the morning before shop hours we’d have to take a cab to the airport. Today we went through a check stop in Borden Carlton and realized that the inspection of the car was up in June. We contacted ace/discount and was told to return the vehicle and to make sure it was fuelled up for an exchange. The customer service was horrid as they made it seem as we were doing them a disservice by asking for a car that was inspected. Never even received so much as a “sorry for the inconvenience” Would not recommend this company even if the prices are cheaper. This company does not even deserve the 1 star they are receiving.
Pre-booked a car online months before my arrival, and received confirmation of booking. Arrived to pick up and was told they have no cars available anywhere, and don't know when they will have one. No means of explanation or offers of compensation or anything. So now we have a week in PEI with no means of travel. They should be shut down. EDIT: 5 hours later from incident, I called this location pretending to be a new customer looking for a vehicle. While they didn't have the car they originally confirmed with me, they did say they had a minivan they could rent to me, for a cost of 250 PER DAY for 11 days!!! My original car quote for 11 days was approx. 460. I feel as though since they confirmed my car rental and then didn't have a car available as they said they would, they should give us the minivan instead and honour the price that we were originally quoted for the car. Like all other vehicle rental companies I have ever dealt with DO!! Makes me sick to my stomach. Oh and the lady laughed when she told me the 250 per day cost. Will be contacting BBB.
We booked a van for a week at a cheap price (the reason we booked here instead of directly at the airport) and they did not have a van at check-in. While we paid less for an SUV (we booked 2 cars that day), they would not give us any credit for providing an SUV instead of the more expensive van. They also mentioned that once they had a van come in throughout the week they would drop it off for us but after calling in several days, they never had a van available and never called me back once to follow up. Lastly, the shuttle from the location to airport is supposed to be included in the price but they did not provide this and instead, suggested a 40 cab ride to drive us to the airport which is a 5 minute drive away. Absolute garbage. Felt like I dealt with crooks.
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